Customer Service Rep Phones

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: TYPE OF WORK

Full Time

: SALARY

50,000-75,000

: HOURS PER WEEK

45

: DATE UPDATED

Mar 19, 2026

JOB OVERVIEW

Senior Customer Service Representative (CSR)
Remote | Full-Time
J Bell Services

Join a Company Where Your Work Truly Matters

At J Bell Services, we are building a strong team that values professionalism, growth, accountability, and excellent customer service. We are a growing home-services company looking for a Senior Customer Service Representative (CSR) who can help create a smooth and positive experience for our customers.

This role is very important to our company. You will be one of the first people our customers interact with, and you will play a key part in turning inquiries into scheduled jobs while making sure every customer feels heard, helped, and taken care of.

If you are organized, professional, customer-focused, and enjoy working in a fast-paced environment, this could be a great opportunity for you.

Key Responsibilities

As a Senior CSR, you will help support the daily operations by:

Answering incoming customer calls
Scheduling service appointments
Communicating with technicians and customers throughout the day
Responding to emails and text messages
Updating and managing customer information in the CRM
Turning customer inquiries into booked jobs
Ensuring every customer receives excellent service and clear communication
Work Schedule
Monday to Friday | 8:00 AM – 5:00 PM CST
Rotating Saturdays (One Saturday On / One Saturday Off)
If scheduled to work on Saturday, Friday is off
Fridays are hybrid/work-from-home
Qualifications

We are looking for someone with:

3–5+ years of professional customer service experience
Strong computer and multitasking skills
Excellent organizational and attention-to-detail skills
Ability to learn and use AI tools in a professional setting
A positive attitude and solution-oriented mindset
Strong written and verbal English communication skills
Preferred Experience

Bonus if you have experience with:

Home-service companies
Irrigation or plumbing industry
Housecall Pro
RingCentral
Performance Expectations

Success in this role will be measured through:

Conversion Rate – Turning calls and inquiries into booked jobs
Phone Quality & Professionalism – Providing a helpful and professional customer experience
Customer Communication – Responding to customers promptly and professionally
Compensation
$6–$7 per hour, based on experience
Opportunity for quarterly performance bonuses
Opportunity for career growth and advancement as the company grows
Why Join J Bell Services?
Supportive leadership
Clear expectations and structure
Stable full-time role
Hybrid work setup on Fridays
Growth opportunity within the company
Team environment where your work is valued and appreciated
Our Core Values

Integrity – Do the right thing, always
Accountability – Take ownership of your work
Growth – Improve every day

If you are looking for a stable long-term opportunity with a growing company and a supportive team, we would love to hear from you.

Apply today and grow with J Bell Services.

SKILL REQUIREMENT

Phone Support Email Handling Customer Service

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Customer Service Rep Phones

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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