Customer Service & Renewal Specialist

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: TYPE OF WORK

Any

: SALARY

3.50

: HOURS PER WEEK

TBD

: DATE UPDATED

Jul 29, 2026

JOB OVERVIEW

Remote | Full-Time | 8:00 AM–5:00 PM Central Time

RockPath Insurance Group is hiring a Customer Service and Renewal Specialist to help manage renewals and remarketing for clients across the agency.

This person will be responsible for reviewing upcoming renewals, communicating with clients, gathering updated information, working with carriers, and remarketing policies when needed. The role will also involve handling inbound and outbound calls through a company work line.

The ideal candidate must have:

Clear, professional English communication
Very little accent and strong phone skills
Availability Monday through Friday from 8:00 AM to 5:00 PM Central Time
Strong organization and follow-up skills
Confidence speaking directly with clients and insurance carriers
The ability to manage multiple renewals and deadlines at once
Reliable internet and a quiet professional work environment
Main Responsibilities
Review upcoming personal and commercial insurance renewals
Contact clients before renewal to confirm information and discuss changes
Identify accounts that may need to be remarketed
Gather applications, loss information, driver details, property information, and other underwriting documents
Submit remarketing requests to carriers
Compare renewal and alternative policy options
Follow up with carriers, underwriters, clients, and agency staff
Document all activity clearly in the agency management system and CRM
Handle client calls through the agency’s work phone system
Escalate coverage, underwriting, or service concerns when necessary
Help improve the agency’s renewal and retention process

Previous insurance experience is preferred but not required. Applicants with insurance experience should explain:

The agency, carrier, or company they worked for
Their exact job title
The types of insurance they handled
Whether they worked on renewals, remarketing, quoting, endorsements, billing, claims, or customer service
The systems and carrier portals they used

This is a growing role with the opportunity to take on more responsibility as the agency expands.

How to Apply

Please submit your résumé and a short voice recording introducing yourself and explaining your previous work experience. In your application, clearly state your availability in Central Time and describe any prior insurance experience in detail.

SKILL REQUIREMENT

Attention to Detail English Proficiency

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Customer Service & Renewal Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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