Customer Service & Outreach Caller – Canadian Club Software (Part-Time, Night Shift)

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TYPE OF WORK

Part Time

SALARY

$8-10 USD per hour

HOURS PER WEEK

TBD

DATE UPDATED

Oct 24, 2026

JOB OVERVIEW

ABOUT GYMPILLAR
GymPillar is a Canadian software company based in Vancouver. We make club management software for gymnastics, martial arts, dance, cheer, swimming, and ninja/parkour clubs. Clubs use GymPillar to handle registration, billing, class schedules, and their club website all in one place, starting at $19/month.

We are looking for a friendly, confident caller with excellent spoken English to be the voice of GymPillar on the phone. You will run our outreach campaigns to club owners across Canada and help our customers when they have questions.

WHAT YOU WILL DO
- Call club owners and managers across Canada to introduce GymPillar and book a 40-minute online demo
- Call new leads from our Facebook and Instagram ads quickly, while they are still interested
- Research clubs online and build call lists (club name, owner name, phone, email, website)
- Send short follow-up emails and texts after calls
- Answer basic questions from clubs about features and pricing, and pass harder questions to our team
- Log every call and its result in our tracking sheet / CRM
- Send a short weekly report: calls made, conversations, demos booked

WHAT WE ARE LOOKING FOR
- Excellent spoken and written English with a clear, easy-to-understand accent
- At least 1 year of experience in outbound calling, appointment setting, or customer service, ideally with US or Canadian clients
- Comfortable with cold calls, warm, and not discouraged by a "no"
- Organized and reliable: you show up for every shift and keep good notes
- Fast, stable internet (please share a speed test) and a backup plan for power or internet outages
- A quiet place to work and a good headset with a noise-cancelling microphone
- Available to work Canadian business hours

NICE TO HAVE
- Experience selling or supporting software (SaaS)
- Experience with a CRM (HubSpot, Pipedrive, ClickUp, or similar)
- Background in sports, gymnastics, dance, martial arts, or fitness

SCHEDULE
- 4 hours per weekday (20 hours/week), Monday to Friday
- Within Canadian business hours: approx. 11:00 PM – 5:00 AM Manila time. The exact shift will be agreed together.
- We provide the calling app and the phone number you will use.

PAY
- $8–$10 USD per hour based on experience
- Good bonus for every booked demo that shows up
- Paid trial of 2–3 days before the final decision
- More hours available as we grow

HOW TO APPLY (please follow carefully)
1. Use this subject line: "GymPillar Caller – [Your Full Name]"
2. Record a 60–90 second voice recording (Vocaroo, Google Drive, or Loom link) where you:
a) Read this script as if you were on a real call:
"Hi, this is [your name] calling from GymPillar. We make club management software for gymnastics, dance and martial arts clubs here in Canada. It handles registration, billing and your club website in one place. I'm calling to see if you'd be open to a quick demo this week. Would Tuesday or Thursday work better for you?"
b) Then, in your own words, tell us about a call where someone said "no" and how you handled it.
3. Answer these 3 questions in your message:
- How many years of outbound calling experience do you have, and which countries were your clients in?
- What is your internet speed (attach a screenshot), and what is your backup if the power or internet goes out?
- When can you start?

Applications without the voice recording will not be reviewed.

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