Customer Service & Order Management Assistant (Shopify | UK Fashion Brand)

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: TYPE OF WORK

Part Time

: SALARY

3,50

: HOURS PER WEEK

20

: DATE UPDATED

Jan 16, 2026

JOB OVERVIEW

???? About the Role

We are a fast-growing UK-focused fashion e-commerce brand and we are looking for a reliable, proactive and experienced virtual assistant to join our team immediately.

This role combines customer service and order management, with room to grow as the business grows.
We are not looking for someone who waits for instructions — we want someone who thinks ahead, takes responsibility, and communicates clearly.

????? Main Responsibilities
Customer Service (Primary Task)

Respond to customer emails professionally and politely

Handle inquiries about orders, delivery, sizing, and returns

Work inside Shopify (orders, customer details, notes)

Communicate clearly in fluent English (written & reading)

Follow brand tone while being human and solution-oriented

Order Management

Check daily if orders are being fulfilled on time

Monitor tracking & delivery status

Perform basic quality checks before or during fulfillment

Flag issues early (delays, stock problems, supplier errors)

Keep Google Sheets / tracking sheets up to date

Supplier Communication (Secondary Role – Different Time Slot)

Reply to supplier messages when:

an item is out of stock

there is a fulfillment delay

clarification is needed

Escalate issues clearly and on time

This is not constant work, but requires availability and responsibility

? Working Hours
Shift 1 – Customer Service & Order Management

Netherlands time: approx. 17:00 – 19:30

Philippines time: approx. 00:00 – 02:30 (midnight)

Around 2 – 2.5 hours per day

Shift 2 – Supplier Communication (Separate Role / Same or Different VA)

Netherlands time: 04:00 – 10:00

Philippines time: 11:00 – 17:00

Actual workload is about 3–4 hours, not constant activity

Paid for real workload, with growth potential

? Requirements (Very Important)

Proven experience in customer service (e-commerce preferred)

Shopify experience is a MUST

Experience with UK fashion e-commerce is a BIG plus

Excellent English writing & comprehension

Comfortable working with Google Sheets

Proactive mindset — you suggest improvements, you don’t wait

Fast, reliable, and detail-oriented

Honest, trustworthy, and able to work independently

?? This role is not suitable for:

slow responders

people who need constant instructions

“just do what I’m told” mentality

???? Salary & Growth

Starting rate: $3.50 USD per hour

Performance-based increases are absolutely possible

Hours and responsibility will grow as the business grows

We reward people who:

take ownership

think with the business

help improve processes

???? Start Date

???? Immediate start required

?? How to Apply

Please apply with:

A short introduction about yourself

Your experience with Shopify & customer service

Your availability for the mentioned time slots

Why you think you are a good fit for a growing fashion brand

SKILL REQUIREMENT

Shopify Customer Service Order Management

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Customer Service & Order Management Assistant (Shopify | UK Fashion Brand)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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