Customer Service & Operations Virtual Assistant

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TYPE OF WORK

Full Time

SALARY

$200/Week + 5% commission

HOURS PER WEEK

40

DATE UPDATED

Aug 26, 2026

JOB OVERVIEW

We are a growing exterior cleaning company in Houston, Texas looking for a reliable, organized, and confident Virtual Assistant to help manage our day-to-day operations.

This is a long-term position. We want someone who can become an important part of our team and help us manage customers, leads, scheduling, sales, and social media.

RESPONSIBILITIES:

• Answer incoming customer calls professionally
• Call new leads and return missed calls
• Text customers and leads
• Send estimates and quotes
• Follow up on estimates that haven't booked
• Follow up with old leads and previous customers
• Help turn leads into booked jobs
• Schedule jobs and estimates
• Manage our calendar
• Enter and update customer information
• Keep our CRM organized
• Ask happy customers for reviews
• Respond to customer questions and concerns
• Manage Facebook and Instagram
• Post before-and-after photos and videos
• Write simple social media captions
• Respond to social media messages and comments
• Organize customer and business information
• Help with spreadsheets, data entry, and other administrative tasks
• Help with additional day-to-day business tasks as needed

We currently use Jobber and Quo. Experience with these or similar CRM/phone systems is a plus, but we can train you.

WHAT WE'RE LOOKING FOR:

• Excellent spoken and written English
• Comfortable speaking with American customers on the phone
• Friendly, confident, and professional
• Good customer service and sales skills
• Organized and detail-oriented
• Dependable and consistent
• Quick to respond during working hours
• Comfortable learning new software
• Able to work independently
• Reliable computer and internet connection
• Quiet environment for taking customer calls

Experience with home-service businesses, customer service, sales, appointment setting, Jobber, Quo/OpenPhone, or social media management is a major plus.

SCHEDULE:

You must be available during our business hours in Houston, Texas (CST). Approximately 35–40 hours per week.

PAY:

$200 USD/Week guaranteed + 5% commission

TO APPLY:

Please send us:

1. A short introduction about yourself.
2. Your previous work experience.
3. Your experience with customer phone calls, sales, or appointment setting.
4. Any CRM or scheduling software you've used.
5. Your experience managing business social media.
6. A 30–60 second voice recording introducing yourself and explaining why you'd be a good fit.

IMPORTANT: Start your application with the words "Suds VA" so we know you read the entire job posting.

We're looking for someone who wants a long-term position and wants to grow with our company.

SKILL REQUIREMENT
Social Media Management Customer Service Sales
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