Customer Service & Operations Coordinator (Weekend)

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TYPE OF WORK

Part Time

SALARY

$350 - $400 USD / month

HOURS PER WEEK

19

DATE UPDATED

Sep 4, 2026

JOB OVERVIEW

About Us

We are a fast-growing U.S.-based e-commerce and local delivery company serving customers in the cannabis industry. We're looking for an exceptional **Customer Service & Operations Coordinator** to oversee our weekend operations and deliver an outstanding customer experience.

This is a **remote** position with significant responsibility. While customer service is the primary focus, you'll also coordinate deliveries, monitor orders, communicate with drivers, confirm payments, and help keep weekend operations running smoothly.

We're looking for someone who wants to grow with us long-term. As our company continues to expand, there will be opportunities for increased responsibility and career advancement.

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Schedule

**Saturday & Sunday**

Approximately **9:00 AM - 6:30 PM Eastern Time**

This is a live operations role. While your scheduled shift ends around 6:30 PM, our priority is ensuring customers are taken care of and operations are properly wrapped up. Some days you'll finish on time, while busier days may require staying a little later to complete active customer issues, deliveries, or important operational handoffs.

Weekend availability is required.

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About the Role

This is primarily a **customer service position**, but it also carries important operational responsibilities.

Throughout your shift, you'll serve as the central point of coordination between customers, drivers, dispatch, fulfillment, and our internal team. You'll help ensure orders move smoothly from purchase through delivery while providing excellent customer support every step of the way.

Because of the nature of our business, accuracy, professionalism, confidentiality, and following company procedures are extremely important. Small mistakes can have significant operational consequences, so we're looking for someone who takes pride in getting the details right.

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Key Responsibilities

Customer Service

- Respond to customer inquiries professionally and promptly
- Confirm orders, payment status, and delivery details
- Keep customers informed throughout the order process
- Resolve customer concerns using company procedures and communication templates
- Escalate complex issues when necessary

Operations & Logistics

- Monitor incoming Shopify orders throughout your shift
- Coordinate deliveries with drivers and dispatch
- Track order progress from payment through fulfillment
- Help ensure deliveries are completed accurately and on time
- Monitor shipping, courier, and local delivery status
- Assist with payment confirmations and operational record keeping

Shopify & Administrative Support

- Perform basic Shopify order management
- Assist with inventory updates and product availability
- Help maintain accurate product listings when needed
- Complete organized shift handoffs for any open orders or ongoing issues

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What We're Looking For

We're looking for someone who thrives in a fast-paced environment and enjoys keeping operations organized.

The ideal candidate:

- Has exceptional customer service skills
- Is extremely detail-oriented and organized
- Can confidently manage multiple priorities at once
- Communicates professionally with customers and teammates
- Takes ownership instead of waiting to be told what to do
- Remains calm under pressure
- Learns systems quickly and follows procedures consistently
- Understands the importance of accuracy and confidentiality
- Is dependable, responsive, and accountable

Although this isn't a management title, this role carries a high level of responsibility. You'll play a key part in coordinating weekend operations and helping ensure everything runs smoothly.

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Qualifications

Required:

- Excellent written and verbal English
- Strong customer service experience
- Outstanding attention to detail
- Ability to multitask in a fast-paced environment
- Strong organizational and problem-solving skills
- Ability to work independently with minimal supervision
- Reliable computer and high-speed internet
- Availability every Saturday and Sunday during U.S. Eastern Time business hours

Preferred:

- Logistics, dispatch, or delivery coordination experience
- Shopify experience
- E-commerce operations experience
- Order fulfillment experience
- Experience supporting U.S.-based customers
- Experience working in a remote operations environment

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This Role Is NOT For You If...

- You struggle to stay organized while managing multiple tasks.
- You frequently overlook small details.
- You need constant supervision or direction.
- You become overwhelmed in fast-paced environments.
- You prefer repetitive work with little responsibility.
- You stop working simply because the scheduled shift has ended while important customer or operational issues are still active.

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Compensation

Compensation is based on experience, communication skills, customer service background, Shopify experience, operational experience, and overall fit.

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How to Apply

To help us identify candidates who pay attention to detail, please begin your application with the word **"LOGISTICS."**

Please answer the following questions:

1. Tell us about your customer service experience.
2. Describe any experience you have coordinating deliveries, logistics, dispatch, or operations.
3. What experience do you have using Shopify or other e-commerce platforms?
4. Tell us about a time you had to manage several urgent priorities at once. How did you stay organized?
5. A customer has already paid for an order, but one item is unexpectedly out of stock. How would you handle the situation?
6. A delivery driver stops responding while completing an active delivery. What steps would you take?
7. Why do you believe you'd be a great fit for this position?
8. What is your desired hourly rate?

We look forward to hearing from you!

SKILL REQUIREMENT
Shopify Customer Service Dispatching
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