Customer Service Officer/ VA

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: TYPE OF WORK

Full Time

: SALARY

PHP35,000-PHP45000

: HOURS PER WEEK

40

: DATE UPDATED

Aug 28, 2026

JOB OVERVIEW

CUSTOMER SERVICE OFFICER – REMOTE PHILIPPINES

Work Life Safety Systems (WLSS)
Full-time | 100% Remote
₱35,000 – ₱45,000 per month
Day shift: 6:00 AM – 2:30 PM PH Time

We’re looking for a sharp, reliable Customer Service Officer who communicates clearly, follows through, and takes pride in doing work properly.

At Work Life Safety Systems (WLSS), we help Australian businesses create safer, more compliant workplaces. We provide workplace safety, compliance, and SaaS-supported services to businesses across Australia.

This role is for someone who enjoys working with clients, keeping things organised, setting appointments, preparing documents, using systems, and being part of a professional Australian team.

This is not just a basic admin role. You will be communicating with Australian clients, supporting software-based services, updating HubSpot CRM, preparing documents, and helping our team deliver a high standard of service.

ABOUT THE ROLE

This is a remote Customer Service Officer role supporting Australian B2B clients.

You will be responsible for client communication, appointment setting, CRM updates, document preparation, service coordination, and supporting clients who use our software systems.

You will suit this role if you are organised, confident with written English, comfortable with systems, and can follow clear processes without needing to be chased.

WHY THIS ROLE STANDS OUT

• 100% remote role working with an Australian company
• Day shift hours: 6:00 AM – 2:30 PM PH Time
• Stable, long-term role for the right person
• Supportive Australian management team
• Opportunity to build skills in SaaS, HubSpot, Microsoft 365, and AI tools
• Clear expectations, structured work, and professional systems
• Potential growth into senior CSO or team lead roles over time

WHAT YOU’LL BE DOING

• Responding to Australian client enquiries by email, phone, and online meetings
• Booking appointments, service visits, follow-ups, and client meetings
• Writing clear and professional client emails
• Preparing and formatting documents using Microsoft Word
• Maintaining spreadsheets and reports using Microsoft Excel
• Preparing basic presentations or client material using PowerPoint
• Working across Microsoft 365, including Outlook, Teams, SharePoint, Word, Excel, and PowerPoint
• Updating client records, notes, tasks, and activity in HubSpot CRM
• Supporting clients using SaaS/software systems
• Following internal workflows, service processes, and task instructions
• Using AI tools where appropriate to help draft, organise, summarise, or improve work

WHAT WE’RE LOOKING FOR

• Minimum 3+ years’ experience in customer service, client support, appointment setting, administration, or similar
• Experience supporting Australian, international, B2B, or SaaS clients is highly regarded
• Excellent written and spoken English
• Strong phone, email, and client communication skills
• Confident appointment-setting and follow-up ability
• Strong Microsoft Word formatting and document preparation skills
• Working knowledge of Excel, Outlook, Teams, SharePoint, and PowerPoint
• Experience using HubSpot CRM or similar CRM systems
• Strong administration, organisation, and attention to detail
• Comfortable learning and using SaaS/software systems
• Comfortable using AI tools such as ChatGPT, Copilot, or similar to improve productivity
• Able to follow instructions and work independently in a remote environment

THIS ROLE SUITS SOMEONE WHO

• Enjoys communicating with clients professionally
• Likes structured work and clear processes
• Takes pride in accurate administration and documentation
• Is confident booking appointments and following up clients
• Can work independently from home without needing constant supervision
• Is comfortable using systems, software, and online tools
• Wants a long-term remote role with an Australian company

TECHNICAL REQUIREMENTS

• Minimum internet speed: 40 Mbps download / 20 Mbps upload
• Backup internet connection required
• Quiet workspace suitable for client calls
• Professional headset and microphone
• Reliable computer suitable for full-time remote work

SALARY & BENEFITS

• ₱35,000 – ₱45,000 per month depending on experience
• Performance-based incentives
• Full-time remote role
• Supportive Australian management team
• Continuous professional development
• Long-term opportunity with potential progression into senior CSO roles

MANDATORY VIDEO REQUIREMENT

To be considered, you must submit a 2-minute video.

Applications without the required video will not be reviewed.

Your video must include:

• Screen sharing ON for the entire video
• Your face visible in the corner of the screen while presenting
• Your mouse movements visible as you demonstrate the task

Please choose ONE of the following:

Option 1 – Client Email Response
Open an email draft or Word document and show how you would write a professional response to a client asking for help using a software system.

Option 2 – SaaS / Software Walkthrough
Open a software platform you have used before and explain how you would guide a client through using one feature.

Upload the video as an unlisted YouTube or Google Drive link and include it in your application.

APPLICATION INSTRUCTIONS

To apply, please submit:

• Resume
• Video link
• A short message explaining why you are suitable for this role

Applications that do not follow the video instructions may not be considered.

Job Type: Full-time
Work Location: Remote

SKILL REQUIREMENT

Customer Support SaaS Office and Administration

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Customer Service Officer/ VA

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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