EverLoop Pte Ltd

Customer Service Officer

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

% higher than last drawn

: HOURS PER WEEK

40

: DATE UPDATED

Apr 6, 2026

JOB OVERVIEW

Dear Applicants,

## Customer Service Officer – We're Hiring! ##

We're a fast-growing brand with an engaged, loyal customer base — and as we scale our channels and campaigns, we need someone reliable at the heart of our customer experience. You'll be the person our customers reach when they have questions, the one keeping our records clean, and the engine that keeps our CRM campaigns running on time.

IMPORTANT: If you lack experience, you at least need to have a strong creative instinct and the ability to learn quickly. We value responsible, self-motivated people who take ownership of their work and can deliver quality results with minimal supervision.

Job Scope:
- Handle customer enquiries, feedback, and incoming leads across messaging channels (currently WhatsApp; TikTok to be added)
- Process customer registrations and maintain accurate, up-to-date records
- Monitor and update lead status across the pipeline
- Support CRM campaigns including Holiday programmes, broadcasts, promotions, and follow-up flows

Note:
- Full-time basis – 35 hrs/week (up to 40 hrs during peak periods)
- Monday to Friday: 1pm–8pm (SGT), Saturday: 9am–3pm (SGT) — 6 days per week, each shift inclusive of a 1-hour break
- 14 days of Paid Annual Leave and Paid Public Holidays Benefits (all major holidays in the Philippines) included

IMPORTANT: When applying, please provide:
- Your CV/Resume
- A short video introduction of yourself and why you think you're a good fit
- Why you are leaving your last job or what you were doing just before this application
- Examples of any customer service, admin, or CRM-related work you have done previously. If you do not have prior experience, please be honest and state so — we are open to fast learners with the right attitude

Applications without the above points will be less considered.

P.S. Please format your replies in point form according to the items asked above, e.g.:
My resume is here:
Video introduction here:
I am currently doing... / I am leaving because...
Here are examples of my work...

The more information you provide in your initial application, the better.

Best regards,
Loo Yi

SKILL REQUIREMENT

CRM Customer Support Data Entry

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EverLoop Pte Ltd

Customer Service Officer

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?