Customer Service Manager (eBay & E-commerce Sales) Long Term

**Customer Service Manager (eBay & E-commerce Sales) – Long Term Career Role Remote**
**Pay:** $5/hour + **$2 per order closed** + performance bonuses

About the Role

We are an e-commerce company selling automotive wheels (rims) online.

We are hiring a **Customer Service Manager (eBay & E-commerce Sales)** to manage customer conversations, resolve issues, and help convert inquiries into orders. Our tea ---------- mbers join our company and we help them build careers.

This role covers both eBay and our website, with the primary focus on **eBay as you learn and train.**

This is not passive customer service. This is a **sales and problem-solving role.**

You will be handling conversations all day — answering questions, solving problems, and guiding customers toward decisions.

Important (Read Carefully)

This role requires:

• Responding to customer messages within **5 minutes**
• Strong written English (we will also provide you with templates)
• Attention to detail
• Ability to follow systems and templates
• A sales mindset (not passive support)

You are expected to actively monitor messages during your shift.
Delayed responses or missed messages are not acceptable.

Schedule

This role is **5 days per week** during your assigned shift.
(Weekend coverage will be handled separately as the team expands.)

Shifts are based on Eastern Standard Time (EST):

• Shift 1: **7:00 AM – 3:00 PM EST**
• Shift 2: **3:00 PM – 11:00 PM EST**

You will be assigned one consistent shift.

What You’ll Be Responsible For

• Responding to customer messages quickly and professionally
• Guiding customers toward purchasing decisions
• Answering fitment questions using our systems
• Handling customer issues and resolving them using our solution templates
• Taking full ownership of conversations from start to finish
• Solving problems efficiently without unnecessary escalation

How You’ll Work

We will train you on **exactly what to say and how to respond.**

We already have **100–200 proven templates** for common questions.

Your role is to:

• Identify the type of question
• Select the correct response
• Adjust it slightly if needed
• Send quickly and clearly

You are not expected to guess. You are expected to follow the system and execute at a high level.

Training

You will receive **paid training over the course of 2 weeks to 1 month**, where you will learn:

• How to answer fitment questions
• How to use our systems and templates
• How to communicate clearly, confidently, and naturally

Work Expectations

Some days will be busy with a high volume of messages, while other days will be slower.

Regardless of volume, you are expected to:

• Remain available during your shift
• Respond to all customer messages within 2–5 minutes
• Stay organized and consistent

This role includes both active work and standby time. During slower periods, you are still expected to remain available and ready to respond quickly whenever a message comes in.

How This Role Works

• You can use your phone or computer — all communication is via messaging
• **Your phone is your main tool — you do not need to be on a computer at all times**
• You must be able to respond quickly while maintaining accuracy and professionalism

This role is ideal for someone who is comfortable working evening hours or is naturally a night owl.

Ideal Candidate

• Strong English communication (Intermediate required)
• Experience in customer service or sales
• Fast and reliable internet
• Detail-oriented and organized
• Calm, clear, and confident communicator
• Strong problem-solving ability
• **Experience leading a team (preferred)**

We are looking for someone who can communicate **smoothly and naturally — not robotic or overly scripted.**

This role has growth potential. We are looking for someone who can eventually **lead and manage a team of customer service representatives** as the company scales.

Bonus (Not Required)

• Experience with eBay
• Experience with automotive parts or wheels (**strong asset**)
• Sales or closing experience
• Experience handling high message volume

Compensation

• $5/hour base
• **$2 per order closed from conversations you handle**
• Performance bonuses based on responsiveness and results

This is a long-term role. Strong performers will earn more as volume increases.

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To Apply

Please submit the following:

**1. Your relevant experience**

* Customer service, sales, or managing a team

**2. Your resume (Google Doc preferred)**

**3. A short explanation of why you would be a great fit for this role**

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**Then answer the following:**

4. Write a reply to this customer message:
"Will these wheels fit my 2020 BMW X5?"

5. How fast can you realistically respond to customer messages during your shift?

6. Confirm your internet speed and availability

We are looking for someone reliable, responsive, and serious about their work looking for a long term career in sales and team management

If you communicate well, move quickly, solve problems, and guide customers toward decisions — this will be a strong long-term opportunity.