Customer Service Manager

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: TYPE OF WORK

Full Time

: SALARY

Starts at 30k PHP+ per month

: HOURS PER WEEK

40

: DATE UPDATED

Jul 28, 2026

JOB OVERVIEW

Apply Here: ----------

Job Summary
We are seeking an experienced and customer-focused Customer Service Manager to lead and optimize support operations for a growing international business. This role is designed for a professional who is passionate about delivering exceptional customer experiences, refining support workflows, and mentoring high-performing teams. As the bridge between the team and the customer, you will ensure that every interaction reflects our commitment to excellence while driving the operational strategies that make long-term success possible in a global, remote environment.

Key Responsibilities
- Lead, coach, and develop customer service representatives to achieve individual and collective performance goals.
- Manage daily customer support operations across email, chat, phone, and ticketing systems.
- Monitor and report on key performance indicators (KPIs), including response times, CSAT scores, and service quality.
- Develop and implement customer service policies, standard operating procedures, and best practices.
- Handle escalated customer concerns directly to ensure professional and timely resolution.
- Collaborate with sales, operations, and product teams to voice customer feedback and drive product improvements.
- Analyze customer data and trends to identify opportunities for process optimization.
- Conduct regular performance reviews, training sessions, and ongoing coaching initiatives.
- Ensure service standards and company policies are consistently maintained across the department.

Requirements
- 3+ years of experience in customer service, customer support, or customer success roles.
- Proven leadership or team management experience.
- Excellent verbal and written English communication skills.
- Proficiency with CRM and customer support platforms (e.g., Zendesk, HubSpot, Salesforce, or Freshdesk).
- Strong problem-solving and conflict-resolution abilities.
- Ability to manage multiple priorities in a fast-paced, remote environment.
- Strong analytical skills with the ability to translate data into actionable insights.
- A reliable high-speed internet connection and a professional remote work setup.

Nice-to-Haves
- Experience working with international customers and diverse time zones.
- Familiarity with help center documentation and knowledge base management.
- Experience in a high-growth startup or scaling tech environment.

Benefits
- Competitive salary based on experience
- Fully remote role with a flexible work environment
- Work with a growing logistics company in a high-demand industry
- Long-term career growth with operational and customer success exposure
- Hands-on role with real impact on day-to-day business operations

SKILL REQUIREMENT

Salesforce HubSpot CRM Zendesk

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Customer Service Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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