Customer Service & Email Marketing Executive

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: TYPE OF WORK

Full Time

: SALARY

$ 361–£481

: HOURS PER WEEK

40

: DATE UPDATED

Oct 9, 2026

JOB OVERVIEW

We are looking for a reliable, commercially minded and customer-focused Customer Service & Email Marketing Executive to join our team and support two UK e-commerce businesses: InDesign UK and The Lighting Gallery.

This is a full-time remote position focused on two key areas: customer service and email marketing. You will be responsible for handling customer enquiries by telephone and email, following up potential sales opportunities, and creating and managing email marketing campaigns designed to increase customer engagement, enquiries and sales.

Key Responsibilities
Answer and manage customer enquiries by telephone, email and through our websites.
Deal with enquiries relating to products, quotations, sales, trade accounts, orders, deliveries, returns and technical information.
Ensure enquiries are passed to the correct Sales, Technical or Operations team member.
Follow up customer enquiries, quotations and potential sales opportunities.
Maintain accurate records of calls, enquiries and follow-ups.
Create and send regular email marketing campaigns for both businesses.
Promote new products, brands, collections, seasonal campaigns and other promotions.
Write engaging email content, subject lines and clear calls to action.
Manage customer email lists and segments.
Use platforms such as Mailchimp, Klaviyo, Omnisend or similar.
Monitor campaign performance, including open rates, click-through rates and conversions, and make improvements based on results.
Support automated email campaigns such as welcome, abandoned cart and post-purchase emails.
What We Are Looking For
At least 2 years' experience in customer service, e-commerce, telephone support, email marketing or a similar role.
Excellent spoken and written English.
Confident and professional telephone manner.
Previous experience dealing with customers by telephone and email.
Experience creating and managing email marketing campaigns.
Experience with Mailchimp, Klaviyo, Omnisend or similar platforms.
Good understanding of customer segmentation and email marketing metrics.
Strong organisational, follow-up and problem-solving skills.
Good Excel/Google Sheets skills.
Shopify/e-commerce and Canva experience would be an advantage.
Ability to work independently, manage multiple tasks and meet deadlines.
Commercially minded with a strong focus on generating enquiries and sales.
Working Hours

Full-time | Remote | UK Business Hours

The successful candidate must be available during agreed UK working hours to handle telephone calls, customer enquiries and email marketing activities.

Please note: Candidates should begin their application with “LIGHTING GALLERY” and include their CV, relevant customer service and email marketing experience, platforms used, examples of campaigns where available, UK customer experience and availability/start date.

SKILL REQUIREMENT

Customer Support Shopify Customer Service

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Customer Service & Email Marketing Executive

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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