Customer Service Email Agent - D2C

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TYPE OF WORK

Any

SALARY

5-6

HOURS PER WEEK

40

DATE UPDATED

Sep 19, 2026

JOB OVERVIEW

About the Role:
VortexHaus is a US based, 8-figure DTC ecommerce brand selling premium cordless blowers. We're hiring a Customer Service Email Agent to join our support team and handle customer inquiries via email/helpdesk with speed, accuracy, and genuine care.

What You'll Do:
- Provide exceptional customer service and support via various channels such as phone, email, and live chat.
- Act as the first point of contact for customers, responding promptly and professionally to their inquiries, concerns, and requests.
- Assist customers in navigating our products, services, and platforms, ensuring they have a clear understanding and are able to utilize them effectively.
- Handle customer complaints and conflicts with empathy and professionalism, aiming to turn negative experiences into positive ones.

Tools You'll Use:
Gorgias
Shopify
Slack
Google Workspace

What We're Looking For:
- Prior experience in ecommerce customer service (email/chat support), ideally DTC
- Strong written English — clear, warm, professional tone with correct grammar
- Comfortable following structured SOPs and tagging systems, but able to use judgment on edge cases
- Detail-oriented, can spot when a case needs escalation vs. standard resolution
- Reliable, fast typist, able to hit response-time SLAs
- Experience with Gorgias or similar helpdesk tools a strong plus
- Experience handling warranty/replacement claims or technical product support a plus

Schedule & Setup:
TBD during interview
Remote, work-from-home

Compensation:
5-6 USD Depending on experience
30-day Probationary period

How to Apply:
Please send:
1. Please fill out the attached form ----------

SKILL REQUIREMENT
Email Support Shopify
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