STACK BRANDS

Customer Service – Ecommerce (Dropshipping)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Part Time

: SALARY

$3-4 per hour (PHP 209/hour)

: HOURS PER WEEK

TBD

: DATE UPDATED

Apr 8, 2026

JOB OVERVIEW

CUSTOMER SERVICE SPECIALIST – ECOMMERCE (DROPSHIPPING)
Remote | Part-Time | 4–6 Hours Per Day | 7 Days a Week
$3-4 per hour (approximately PHP 209/hour)| Growth opportunities for long-term contributors
----------------------------

ABOUT US
We are a fast-growing ecommerce business operating in the dropshipping space. Customer satisfaction is our top priority, and our Customer Service team plays a crucial role in ensuring smooth operations, fast response times, and a positive shopping experience.

We are looking for a proactive, problem-solving Customer Service Specialist who understands the unique challenges of ecommerce — especially dropshipping — and thrives in a dynamic, fast-paced environment.

This is not a role where you just follow scripts. You will be supported with training resources (SOPs, macros, Loom videos, and detailed guides) and will be part of a team that values initiative, critical thinking, and alignment with company goals.
----------------------------

YOUR RESPONSIBILITIES
- Handle customer inquiries, complaints, and requests through Gorgias (our main CS platform)
- Ensure fast response times (FRT) and efficient ticket resolution, always keeping team KPIs in mind
- Escalate cases when necessary, but solve most issues independently
- Track, monitor, and follow up on customer concerns (shipping delays, refunds, product issues, etc.)
- Collaborate with other departments (Supply Chain and Dispute Manager) to resolve customer-related issues
- Use internal resources (SOPs, macros, Loom walkthroughs, structured sheets) to guide your work
----------------------------

WHAT WE ARE LOOKING FOR
This role requires more than just answering tickets. We are looking for someone who:

- Has proven experience in ecommerce dropshipping customer service
- Is proactive and takes initiative without waiting to be micromanaged
- Can solve problems independently but knows when to escalate
- Can handle 80–100 tickets per shift efficiently using Gorgias (or similar tools like Zendesk or Freshdesk), Google Sheets, and Google Documents
- Is open to feedback, knows when to listen, and continuously strives to improve
- Genuinely cares about team goals (FRT, resolution time, customer satisfaction)
- Can join quick alignment calls when necessary during working hours — no unreasonable demands
- Has excellent written English communication skills
----------------------------

MUST-HAVES

- At least 1 year of dropshipping customer service experience
- Experience with Gorgias
- Reliable computer and internet connection
- Ability to work independently without micromanagement
----------------------------

NICE-TO-HAVES

- Experience with Shopify or similar ecommerce platforms
- Familiarity with chargebacks, disputes, and logistics processes in dropshipping
- Track record of improving customer service KPIs
----------------------------

HOW TO APPLY

To show us you read this carefully and pay attention to detail, please record a short Loom video (2–4 minutes) introducing yourself and your experience.

Step 1 — Use this exact subject line in your application:
Customer Service – Ecommerce (Dropshipping) Application – [Your Full Name]

Step 2 — In your Loom video, cover the following:
- Your background in ecommerce and dropshipping customer service
- How you have used Shopify and Gorgias (screenshots or proof are optional but appreciated)
- Why you believe you would be a good fit for our team

Step 3 — If available, also include evidence of your experience such as:
- Screenshots or examples of Gorgias or CS dashboards you have managed
- Metrics you have helped improve (FRT, resolution time, CSAT scores)

IMPORTANT: Applications that do not follow the instructions above will not be considered.
----------------------------

If you thrive in ecommerce, know how to keep customers happy in a dropshipping model, and can contribute to team goals without needing micromanagement — this is the perfect role for you.
We look forward to your application.

SKILL REQUIREMENT

Shopify Customer Support English

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0019
Controller Execution Time ( Jobseekers / Job )	0.0148
Total Execution Time	0.0201

GET DATA

No GET data exists

MEMORY USAGE

1,512,168 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Customer-Service-Ecommerce-Dropshipping-1619383

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0068 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1619383 LIMIT 1
0.0004	SELECT * FROM `employers` WHERE `employer_id` = 807879 LIMIT 1
0.0009	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1619383 AND `misc`.`id` IS NULL
0.0004	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-04-18',ej.date_added) duration_days, DATEDIFF('2026-04-18',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-04-18',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1619383'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1619383
0.0008	`UPDATE employer_jobs SET hit_counts = '*Apr-08-2026=977Apr-09-2026=206Apr-10-2026=88Apr-11-2026=2**Apr-18-2026=2' WHERE job_id= '1619383'`
0.0006	`UPDATE employer_jobs SET monthly_hits = '***Apr-2026=1275' WHERE job_id= '1619383'`
0.0004	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1619383' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1619383
0.0005	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '807879' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0011	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1776511514
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Customer-Service-Ecommerce-Dropshipping-1619383
csrf-token	e46e3976ea7d0ff02499ff5631521e07

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.103
HTTP_DNT

STACK BRANDS

Customer Service – Ecommerce (Dropshipping)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?