Customer Service & Dispute Specialist (Fashion E-commerce)

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: TYPE OF WORK

Full Time

: SALARY

$5/hour

: HOURS PER WEEK

TBD

: DATE UPDATED

Aug 12, 2026

JOB OVERVIEW

We're a fast-growing fashion e-commerce company running our own webstores. We're looking for a Customer Service (escalations) & Dispute Specialist to join our team and grow with us as we expand.

What you'll do:

Handle customer inquiries and complaints across our stores (email and chat)
Manage disputes and chargebacks end to end — gathering evidence, submitting responses, tracking outcomes
Monitor supply chain and order tracking issues, and flag problems early
Support quality checks and coordinate with our supplier on order issues
Keep our tracking and reporting up to date so we spot patterns before they become problems

What we're looking for:

Experience in dispute and chargeback handling (Stripe, PayPal or similar) — this is the most important requirement
Customer service experience in fashion or apparel e-commerce
Strong written English
Someone who is proactive, organized, and comfortable working independently
Willingness to learn: parts of this role are new and we'll train you on our systems and processes

What we offer:

A long-term role in a growing company, not a one-off project
Clear training and direct contact with the founders
Room to take on more responsibility as we expand

To apply, please answer these three questions in your application:

Describe a chargeback or dispute you handled from start to finish. What was the outcome?
What tools and platforms have you worked with for customer service and disputes?
How would you handle a customer who says their order arrived in the wrong size and wants a full refund?

Start your application with the subject line "{YOUR NAME} - APPLY". Applications without this will not be reviewed.

SKILL REQUIREMENT

Shopify Communication English

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Customer Service & Dispute Specialist (Fashion E-commerce)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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