Customer Service & Dispatch Virtual Assistant | FieldRoutes Experience Required

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: TYPE OF WORK

Full Time

: SALARY

$6

: HOURS PER WEEK

40

: DATE UPDATED

Jul 29, 2026

JOB OVERVIEW

## **FieldRoutes / PestPac Specialist | Customer Service, Dispatch & Scheduling (Remote)**

### About the Role

We are seeking an experienced **FieldRoutes or PestPac Specialist** to support the daily operations of a U.S.-based field service company.

This role is focused on **customer service, scheduling, and dispatch coordination** using either FieldRoutes or PestPac. You will be responsible for managing appointments, updating customer records, coordinating technicians, and ensuring smooth day-to-day operations.

This is a **long-term remote position** for someone who already has hands-on experience using **FieldRoutes or PestPac in a real work environment**.

---

### ???? IMPORTANT REQUIREMENT

**Applicants must have hands-on experience using either FieldRoutes or PestPac.**

Candidates without actual experience in **FieldRoutes or PestPac will NOT be entertained or reviewed.**

---

### Key Responsibilities

* Use **FieldRoutes or PestPac** daily to manage scheduling and dispatching
* Book, update, and reschedule customer appointments
* Coordinate with field technicians and assign jobs efficiently
* Handle inbound and outbound customer communication (calls, email, SMS)
* Maintain accurate customer records and service notes in the CRM
* Monitor daily schedules and resolve conflicts or missed appointments
* Assist with billing inquiries and basic account updates
* Support overall operations and workflow efficiency
* Ensure data accuracy across all systems

---

### Required Skills & Experience

* Proven hands-on experience using **FieldRoutes OR PestPac**
* Experience in dispatching, scheduling, customer service, or operations
* Strong English communication skills (written and verbal)
* Ability to multitask in a fast-paced environment
* High attention to detail and strong organizational skills
* Ability to work independently with minimal supervision
* Reliable internet connection and professional remote setup

---

### Preferred Experience

* Experience in pest control, HVAC, plumbing, lawn care, or other field service industries
* Experience with additional platforms such as:

* ServiceTitan
* Housecall Pro
* Jobber
* GorillaDesk
* Experience handling billing, collections, or account management
* Experience working with U.S.-based companies

---

### Screening Questions (Required)

1. Do you have experience using **FieldRoutes or PestPac**? Please specify which one.
2. How many years have you used the system?
3. What company did you use it for?
4. What were your daily responsibilities inside the system?
5. What other field service software have you used?

---

### What We Are Looking For

We are looking for someone who is:

* Experienced in real operational CRM work
* Confident in scheduling and dispatch coordination
* Reliable, detail-oriented, and proactive
* Able to manage customer interactions professionally
* Comfortable working independently in a remote setup

---

### Why This Role

This is a stable, long-term opportunity with a growing U.S. company. You will play a key role in ensuring efficient scheduling, strong customer experience, and smooth field operations.

SKILL REQUIREMENT

Customer Service English Proficiency Dispatching

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Customer Service & Dispatch Virtual Assistant | FieldRoutes Experience Required

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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