Customer Service & Dispatch VA | FieldRoutes/PestPac Preferred

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: TYPE OF WORK

Full Time

: SALARY

$5/hour

: HOURS PER WEEK

40

: DATE UPDATED

Sep 17, 2026

JOB OVERVIEW

We are looking for an experienced FieldRoutes or PestPac Virtual Assistant to support customer service, scheduling, dispatch, and day-to-day operations for a U.S.-based field service business.

Hands-on experience with FieldRoutes, PestRoutes, or PestPac is REQUIRED.

This is not an entry-level position and is not a role where we can train someone from scratch on the software.

You should already be comfortable using FieldRoutes or PestPac in a real business environment to manage customers, appointments, technician schedules, service notes, and daily operational workflows.

Applicants without actual FieldRoutes/PestRoutes or PestPac experience will not be considered.

What You’ll Do

Scheduling & Dispatch

* Use FieldRoutes or PestPac to manage daily schedules
* Book, update, reschedule, and cancel customer appointments
* Coordinate technician schedules and service routes
* Assign jobs efficiently based on location, availability, and workload
* Monitor the daily dispatch board
* Handle last-minute schedule changes
* Resolve scheduling conflicts and missed appointments
* Communicate schedule updates to technicians and customers
* Help keep field operations running efficiently throughout the day

Customer Service

* Answer inbound customer calls professionally
* Make outbound calls when follow-up is required
* Respond to customer inquiries through phone, email, and SMS
* Schedule new and recurring services
* Reschedule appointments when necessary
* Handle routine service questions and account concerns
* Maintain a friendly and professional customer experience
* Escalate complex or urgent issues when needed

CRM & Account Management

* Maintain accurate customer records in FieldRoutes or PestPac
* Update service notes and account information
* Document customer conversations
* Review appointment and service history
* Assist with billing questions and basic account updates
* Maintain accurate information across systems
* Follow up on incomplete or unresolved tasks

Required Experience

You MUST have:

* Hands-on experience using FieldRoutes, PestRoutes, OR PestPac
* Experience with customer service, scheduling, dispatching, or field-service operations
* Strong spoken and written English
* Experience communicating with customers by phone
* Strong organizational and multitasking skills
* Excellent attention to detail
* Ability to work independently
* Experience maintaining accurate CRM records
* Reliable internet and a professional remote work environment

Strongly Preferred

Experience in any of the following is a major advantage:

* Pest Control
* HVAC
* Plumbing
* Lawn Care
* Home Services
* Field Service Operations
* Technician Dispatch
* Route Scheduling
* Billing or Collections
* U.S.-based Customer Service

Experience with other field-service platforms is also helpful, including:

* ServiceTitan
* Housecall Pro
* Jobber
* GorillaDesk
* Service Fusion

However, experience with these platforms alone does not replace the FieldRoutes/PestPac requirement.

Who We’re Looking For

You may be a strong fit if you:

* Already know how to navigate FieldRoutes or PestPac confidently
* Are comfortable managing technician schedules
* Can handle customer calls professionally
* Stay calm when schedules suddenly change
* Know how to prioritize urgent versus routine requests
* Keep CRM records accurate
* Follow through until issues are resolved
* Are proactive instead of waiting to be reminded
* Can manage several customers, technicians, and appointments at once
* Communicate clearly with both customers and field teams

We are looking for someone who can quickly become productive because you already understand how field-service operations work.

How to Apply

Start your application with ONE of the following:

FIELDROUTES – [NUMBER] YEARS EXPERIENCE

or

PESTPAC – [NUMBER] YEARS EXPERIENCE

Example:

FIELDROUTES – 3 YEARS EXPERIENCE

Then answer these 4 questions:

1. Which system have you personally used — FieldRoutes/PestRoutes, PestPac, or both — and for how long?

2. What were your main daily responsibilities inside the system? Please mention any scheduling, dispatching, customer service, routing, billing, or account-management tasks you handled.

3. What type of field-service business did you support, and approximately how many technicians or appointments did you help coordinate?

4. What other CRM, dispatch, scheduling, or field-service software have you used?

Please also include your updated resume.

Applications that do not clearly demonstrate hands-on FieldRoutes/PestRoutes or PestPac experience will not be prioritized.

We are looking for a reliable, experienced professional who can help keep customer service, scheduling, and field operations organized and running smoothly.

SKILL REQUIREMENT

Customer Service Virtual Assistant Dispatching

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Customer Service & Dispatch VA | FieldRoutes/PestPac Preferred

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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