Customer Service / Dispatch / Lead Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Full Time

SALARY

$5/hr

HOURS PER WEEK

35

DATE UPDATED

Oct 16, 2026

JOB OVERVIEW

Customer Service / Dispatch & Lead Coordinator

We’re looking for a friendly and tech-savvy Customer Service / Dispatch & Lead Coordinator to join our team. The ideal candidate is an excellent communicator who enjoys talking to people, staying organized, following up with leads, and keeping daily operations running smoothly.

Job Description:
Answer incoming calls and respond to new leads promptly.
Follow up with leads by phone, text, and email.
Make outbound and cold calls to connect with potential customers.
Qualify homeowners and gather all necessary project and contact information.
Schedule, confirm, and reschedule appointments as needed.
Coordinate daily dispatch and Project Manager schedules.
Monitor job progress and follow up with Project Managers to help keep appointments and jobs on track.
Maintain accurate lead, customer, and job information in the CRM.
Track lead activity, follow-ups, appointment statuses, and outstanding tasks.
Provide an excellent customer experience from the first call through the appointment process.
Assist with day-to-day coordination and communication between customers, Project Managers, and the office team.

What We’re Looking For:
Fluent English with excellent verbal and written communication skills.
A friendly, confident personality and comfort speaking with homeowners.
Comfortable making cold calls, handling outbound calls, and following up consistently.
Strong organizational skills with the ability to multitask and prioritize.
Reliable, energetic, proactive, and positive attitude.
Excellent customer service, time-management, and communication skills.
Tech-savvy and comfortable learning new software, navigating multiple systems, and troubleshooting basic technical issues.
Someone who takes initiative, thinks creatively, and can work independently while staying connected with the team.

Bonus Qualifications:
Experience in any of the following is a plus:
CRM platforms, including HubSpot lead management, follow-up tracking, and customer record management.
RingCentral.
Overseer of Jobs or similar job management, scheduling, or dispatch platforms.
Construction, home improvement, or residential service industries.
Sales, lead generation, cold calling, dispatch, or project coordination.

Required Availability & Work Setup:
Must be available and responsive during business hours, Monday–Friday, 9:00 AM–5:30 PM Pacific Time.
Must have a reliable computer, high-speed internet and a quiet, professional work environment.
Must be comfortable working remotely with a camera on at all times during working hours.
Must be dependable, responsive, and able to work independently while staying connected with the team.

We’re looking for someone who takes initiative, thinks creatively, communicates confidently, and can help keep our leads, schedules, and daily operations organized and moving forward.

VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0011
Controller Execution Time ( Jobseekers / Job )  0.0377
Total Execution Time  0.0406
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,484,096 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/Customer-Service-Dispatch-Lead-Coordinator-1751175
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0194 seconds)  (Hide)
0.0004   SELECT *
                                FROM exrates
                                WHERE rate_name = 'USD-PHP' 
0.0046   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1751175
 LIMIT 1 
0.0007   SELECT *
FROM `employers`
WHERE `employer_id` = 962128
 LIMIT 1 
0.0005   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1751175
AND `misc`.`id` IS NULL 
0.0005   SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-10-19',ej.date_added) duration_days, DATEDIFF('2026-10-19',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND
                                   ((e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-10-19',ej.date_added) <= 14 ))
                                   AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1751175' 
0.0026   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1751175 
0.0008   UPDATE employer_jobs SET hit_counts = '***Oct-16-2026=1291***Oct-17-2026=236***Oct-18-2026=3***Oct-19-2026=3' WHERE job_id= '1751175'  
0.0014   UPDATE employer_jobs SET monthly_hits = '***Oct-2026=1531' WHERE job_id= '1751175'  
0.0008   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1751175' AND status LIKE 'sent%' ORDER BY id DESC  
0.0003   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1751175 
0.0046   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '962128'
AND `date_added` >= '2022-06-08' 
0.0004   select * from teasers 
0.0017   SELECT * FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)