Customer Service - Cosmetics Brand (MUST BE French Speaking)

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TYPE OF WORK

Full Time

SALARY

100USD+

HOURS PER WEEK

40

DATE UPDATED

Sep 4, 2025

JOB OVERVIEW

About Us:
We're a fast growing Australian cosmetics brand focused on quality and customer satisfaction. We’re looking for a French / English Speaking - Female Customer Service Representative to provide exceptional support to our customers. *Bonus if you're interested in nail care!

IMPORTANT - Must be French Speaking - Ideally C1 / ALSO Fluent in English. !

Please do not apply if you don't speak French.

Key Responsibilities:
- Respond to customer inquiries via email and chat.
- Assist with product questions, order updates, and troubleshooting.
- Resolve complaints while maintaining a positive brand image.
- Perform administrative tasks as needed.

Requirements:
- Perfect English proficiency: Your written and spoken English will be tested. Do not apply if your English is not flawless.
- Customer service experience (e-commerce or beauty industry preferred).
- Strong problem-solving and communication skills.
- Reliable internet and a quiet workspace.

Preferred Skills:
- Experience with Shopify or customer service tools like Gorgias./Meta Business Suite
- Interest or background in cosmetics or nail care.

How to Apply:
1. Provide answers to the following 5 questions:
- What is one thing unique about you, that makes you proud and why?
- If someone was to work for you, what characteristics would would be most important in that person? How would they act on a day to day basis?
- If you could impart any knowledge to your younger self, what would it be?
- When you are not working, how do you enjoy spending your time?
- What do you think makes for a great customer experience?

2. Include the term 'Antelope' in your application to be considered

3. Complete our English test (details for shortlisted candidates).

Note: Only candidates with excellent English will be considered.

*Any use of AI in applications will result in automatic exclusion.

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