Customer Service Assistant – Very Strong English Required

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TYPE OF WORK

Full Time

SALARY

$4/Hour

HOURS PER WEEK

40

DATE UPDATED

Aug 14, 2026

JOB OVERVIEW

Trouble Free Training is a growing online company, and we are looking for another friendly and dependable Customer Service Representative to join our team.

We have hired several team members through OnlineJobs.ph who have worked out very well, and as our company continues to grow, we are looking to add another person to our customer service team.

The Most Important Requirement: Excellent Spoken English

This is a customer-facing position that includes regular phone calls with customers in the United States. For that reason, excellent spoken English is the most important qualification for this position.

We are looking for someone who speaks fluent, clear, natural English and is very easy for U.S. customers to understand over the phone. Clear pronunciation, a professional speaking voice, and the ability to have a natural conversation in English are extremely important.

The Second Most Important Requirement: A Great Attitude

Customer service is usually easy and friendly, but occasionally a customer may be confused, frustrated, or unhappy.


What You Will Be Doing

Your main responsibilities will include:

Answering incoming customer phone calls
Returning customer calls when necessary
Responding to customer text messages
Answering customer emails
Working with the rest of our customer service team to make sure customers receive timely assistance

Our calls and text messages are handled through an internet-based business phone system called Quo, so you will make and receive calls through your computer rather than using your personal phone number.

Computer Skills

You do not need advanced computer, Excel, or technical skills for this position.

You must have:

Your own reliable computer
A good-quality microphone or headset
Speakers or headphones
A reliable high-speed internet connection
A quiet place where you can professionally speak with customers

Because this position involves phone calls, internet reliability and audio quality are very important.

Schedule

This is a full-time position.

Our business operates online 24 hours a day, but our main live customer service coverage is generally between 7:00 AM and 8:00 PM U.S. Central Time.

We already have several people working different schedules, so we have flexibility when choosing the hours for this position.

Please tell us your preferred working hours in U.S. Central Time when you apply.

Pay

Starting pay for this position is $4.00 USD per hour.


How to Apply – Voice Recording Required

Because this position involves speaking with customers on the phone, we need to hear your spoken English before scheduling an interview.

Please send us a 30–60 second voice recording.

First, briefly introduce yourself and tell us about any customer service or phone experience you have.

Then, please finish your recording by saying the following exactly:

“Hello, this is Trouble Free Training. Thank you for calling. My name is [YOUR NAME]. How can I help you today? I’d be happy to review your account, answer your questions, and make sure we get everything taken care of as quickly as possible.”

Please speak naturally, just as you would if you were actually answering one of our customer calls.

When Applying, Please Include

Your name
Any previous phone support experience
Your available working hours in U.S. Central Time
How many hours per week you would like to work
Your 30–60 second voice recording

Applications without the requested voice recording will not be considered.

We are looking for someone who is friendly, patient, dependable, easy to understand on the phone, and genuinely enjoys helping customers. If that sounds like you, we would be happy to hear from you.

SKILL REQUIREMENT
Phone Support English Speaking Customer Service
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