Customer Service Agent (eCommerce, Apparel)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Gig

: SALARY

5.5USD

: HOURS PER WEEK

40

: DATE UPDATED

Jul 2, 2026

JOB OVERVIEW

DEADLINE: JULY 6 (MONDAY) 11AM (MANILA TIME)

Are you ready to take your Customer Services skills to the next level? Join our sportswear brand Comma Football, where you will be an integral part of a close-knit team from around the world.

ROLE:

Overview:

- We are looking for passionate, motivated and quick-thinking customer service agents to deliver the best possible experience for our customers.
- This role is a fully remote role.
- This is a short-term role (2-3 months) with an opportunity to extend.

Who Are We?

- At Comma Football, we pride ourselves on making the best jerseys on the planet.
- We started back in 2016 as a design studio, and in late 2022 we d ---------- to turn our love for football into real-life products that people can wear and enjoy for life.
- As such, we have an extremely lean and close-knit team running the business - by joining us, you aren’t joining a company where you do your job and never interact with anyone. You’re joining a team.

Where Do You Fit?

- More often than not, the only time a customer gets to interact with Comma Football is through our customer service.
- Thus it is essential that the customer receives fast and compassionate responses to their concerns, so that their experience is exceptional.
- As a rapidly growing company, we have had to bring on more amazing customer service agents to communicate with our customers.

RESPONSIBILITIES:

- Answering, assigning and escalating support tickets using Zendesk
- Communicating with our shipping partner using their own platform, as well as Google Sheets
- Changing orders on Shopify
- Shipping and editing orders from our shipping partner platform

RESULTS:

- All support tickets are resolved within 5 days of receiving
- Daily tasks are successfully and reliably completed with minimal preventable errors
- Always available during work hours

REQUIREMENTS:

- Minimum 2 years of customer service experience
- Strong understanding of spoken and written English
- Excellent communication skills
- Proficient in Excel and data entry
- Good internet connection and reliable computer with the ability to video conference via Zoom
- Flexibility to work within the appropriate time zones
- Happy to take on ad-hoc tasks as required
- A love for football (soccer) is a huge plus!

JOB DETAILS:

- Location: Work from Home
- Hours: 8 hours per day, Monday - Friday
- Pay Rate: $5.5 USD per hour
- Short-Term: This is a short-term contract with an expectation to last 2-3 months + an option to extend.

WHAT NOW?

- If you are ready to join a vibrant and exciting team of football fanatics, we encourage you to apply.
- To express your interest, complete the work test found at this link ( ---------- /document/d/1bd6wcAoLK-mIrY7psvxug4djYSDdoUJ7JqoRjBSTsBs/edit?usp=sharing) and email it to us.
- Those successful during the initial phase of recruitment will then participate in an interview.
- See you inside!

SKILL REQUIREMENT

Shopify Email Support Customer Service

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Job Post	Reporter	Rank	Reason	Date

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Customer Service Agent (eCommerce, Apparel)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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