Customer Service Agent e-com (Full-time)

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: TYPE OF WORK

Full Time

: SALARY

500

: HOURS PER WEEK

40

: DATE UPDATED

Sep 14, 2026

JOB OVERVIEW

We are a fast-growing e-commerce company in the technology sector, operated by a small and ambitious team. We develop and sell our own products and are expanding internationally.

We’re looking for our second dedicated Customer Service Agent. You’ll work alongside our Senior Customer Service Agent to provide dependable support throughout the week and help maintain a high standard as the company grows.

What you’ll do
- Support customers through email, chat, and social channels
- Help with orders, deliveries, returns, refunds, product setup, and technical questions
- Investigate each situation using the available customer, order, delivery, and conversation information
- Write warm, concise, and natural replies that answer the customer’s actual question
- Follow cases through to resolution instead of simply sending a response
- Escalate unusual or sensitive situations when appropriate
- Check facts carefully and distinguish confirmed information from assumptions
- Identify recurring problems and suggest improvements
- Gradually assist with other suitable e-commerce and operational tasks

Working schedule
This is a full-time remote position.
Regular Sunday availability is required. Your working hours must provide sufficient overlap with Central European working hours.
The exact schedule will be discussed during the interview.

What we’re looking for
The most important qualities are sound customer-service judgment and the ability to express it through clear, empathetic writing.
You should be:
- Excellent at written English
- Friendly, calm, and professional
- Able to investigate the complete situation before responding
- Accurate and careful with details
- Comfortable taking ownership and working independently
- Proactive about identifying problems and suggesting improvements
- Comfortable learning technical products and support systems
- Able to prioritize urgent cases and follow up until they are resolved
- Responsible when handling customer information
- Comfortable using modern tools, including AI-assisted workflows, while independently checking important facts
- Equipped with a reliable computer and stable internet connection

Experience with customer service, e-commerce, Shopify, technical products, payment products, or social-media support is an advantage. However, good judgment and writing quality are more important than experience with a particular tool.

What we offer
- A stable, long-term position in a growing company
- Direct communication with the founders and a small team
- Clear training, guidance, and documented processes
- Independence and responsibility in your daily work
- The opportunity to improve how our customer service operates
- Room to expand into social-media support, operational follow-up, process improvement, and other e-commerce responsibilities
- Salary open to discussion based on your experience, skills, and availability
- Opportunities for bonuses or salary increases based on strong results and long-term contribution
- Support for your personal and professional development

Why this role is exciting
You’ll be joining a small company during an important stage of growth. Your work will have a direct impact on our customers and on the development of our customer-service operation.

We value people who think critically, communicate honestly, and want to contribute for the long term—not someone who only completes assigned tasks.

How to apply
Please send us:
1. A short introduction about yourself
2. Your relevant customer-service or e-commerce experience
3. Your expected monthly salary
4. Your current employment situation and earliest starting date
5. Your preferred working hours and time zone
6. Confirmation that you can regularly work on Sundays and overlap with Central European working hours
7. Confirmation that you have a reliable computer and stable internet connection

SKILL REQUIREMENT

Email Support Technical Support English

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Customer Service Agent e-com (Full-time)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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