Customer Service Admin - Solar

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: TYPE OF WORK

Full Time

: WAGE / SALARY

TBD (depending on experience)

: HOURS PER WEEK

40

: DATE UPDATED

Apr 24, 2026

JOB OVERVIEW

Company Overview

We are a fast-growing company seeking a highly organized, dependable, and customer-focused Customer Service Admin to help manage daily operations, support customers, coordinate appointments, and keep internal systems running smoothly. This is a key position for someone who can communicate professionally, stay organized, and handle multiple tasks efficiently.

Position Summary

The Customer Service Admin will manage customer communication, CRM systems, onboarding, scheduling technicians and sales appointments, administrative support, and process organization. The ideal candidate must be professional, detail-oriented, and fluent in spoken and written English.

Key Responsibilities

Customer Service & Communication

* Answer inbound calls, emails, and text messages professionally
* Speak clearly and confidently with customers
* Provide updates, resolve concerns, and deliver excellent customer support
* Follow up with leads, customers, and open service requests
* Maintain a friendly and professional attitude at all times

CRM Management

* Navigate CRM systems daily
* Enter and update customer information accurately
* Track leads, appointments, service calls, and sales progress
* Maintain organized notes and records

Customer Onboarding

* Guide new customers through the onboarding process
* Collect required documents and account information
* Explain next steps, timelines, and expectations clearly
* Ensure a smooth and professional customer experience

Scheduling & Coordination

* Schedule technicians for service appointments
* Schedule sales consultations and follow-ups
* Coordinate calendars for staff and customers
* Confirm appointments and send reminders

Administrative Duties

* Write and update company Standard Operating Procedures (SOPs)
* Organize files, reports, and internal documents
* Assist leadership with daily administrative tasks
* Improve systems and workflow processes
* Prepare spreadsheets and reports as needed

Requirements

* Must speak excellent English with strong verbal communication skills
* Must write professional English in emails and messages
* Previous customer service or administrative experience preferred
* Experience using CRM software
* Strong organizational and multitasking skills
* Ability to solve problems independently
* Reliable, punctual, and professional
* Strong computer skills (Google Workspace, Microsoft Office, scheduling tools)

Preferred Experience

* Dispatch or technician scheduling
* Sales support
* SOP creation and operations management
* Service-based business experience
* Solar Customer Support Experience

Compensation

* Competitive pay based on experience
* Growth opportunities available

Schedule

* Full-time / Part-time available
* Flexible based on business needs

To be considered: Send an email to ---------- also a voice introduction.

Subject line: Interested - Customer Service Admin

SKILL REQUIREMENT

Administrative Management Phone Support Customer Service

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Customer Service Admin - Solar

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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