Customer Experience VA (Community + Service)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Any

SALARY

N/A

HOURS PER WEEK

TBD

DATE UPDATED

Feb 19, 2026

JOB OVERVIEW

We are looking for a warm, empathetic, and detail-oriented Virtual Assistant to become the frontline of our brand’s Dreamer community. This role is more than customer service—it’s about protecting our brand voice, building trust, and making sure every customer feels valued. You will handle inquiries with care, manage live chat with efficiency, and keep communication consistent with our mission of Making Dreams Reality.
Responsibilities:
Manage customer inquiries with warmth and speed through Gorgias (email, chat, social, Shopify inbox).
Respond to live chat messages in real time, providing instant support.
Respond to DMs and comments while protecting and maintaining the Milano brand voice.
Create and maintain FAQ + knowledge base content so customers can self-serve answers.
Assist with processing exchanges/returns and ensuring smooth resolution.
Flag recurring issues (shipping, sizing, product quality, returns) and report insights to operations.
Monitor order updates + shipping delays and proactively notify customers before they reach out.
Track and report on customer satisfaction (CSAT scores, response times, resolution rates).
Suggest improvements to policies, site UX, or packaging based on customer feedback.
Maintain a personal, community-driven tone in all customer interactions.

VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0020
Controller Execution Time ( Jobseekers / Job )  0.0288
Total Execution Time  0.0316
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,484,152 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/Customer-Experience-VA-Community-Service-1470850
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0193 seconds)  (Hide)
0.0012   SELECT *
                                
FROM exrates
                                WHERE rate_name 
= 'USD-PHP' 
0.0015   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1470850
 LIMIT 1 
0.0013   SELECT *
FROM `employers`
WHERE `employer_id` = 855020
 LIMIT 1 
0.0060   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1470850
AND `misc`.`id` IS NULL 
0.0007   SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-09-25',ej.date_added) duration_days, DATEDIFF('2026-09-25',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND
                                   ((
e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR 
e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-09-25',ej.date_added) <= 14 ))
                                   AND 
e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1470850' 
0.0016   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1470850 
0.0008   UPDATE employer_jobs SET hit_counts = '***Sep-16-2025=1***Sep-18-2025=86***Sep-20-2025=1***Sep-22-2025=1***Sep-23-2025=1***Sep-30-2025=530***Oct-01-2025=115***Oct-02-2025=57***Oct-03-2025=34***Oct-04-2025=16***Oct-05-2025=22***Oct-06-2025=21***Oct-07-2025=26***Oct-08-2025=14***Oct-09-2025=18***Oct-10-2025=10***Oct-11-2025=9***Oct-12-2025=8***Oct-13-2025=29***Oct-14-2025=14***Oct-15-2025=22***Oct-16-2025=12***Oct-17-2025=21***Oct-18-2025=6***Oct-19-2025=5***Oct-20-2025=17***Oct-21-2025=7***Oct-22-2025=7***Oct-23-2025=10***Oct-24-2025=6***Oct-25-2025=5***Oct-26-2025=5***Oct-27-2025=8***Oct-28-2025=11***Oct-29-2025=5***Oct-30-2025=4***Oct-31-2025=5***Nov-01-2025=5***Nov-02-2025=3***Nov-03-2025=4***Nov-04-2025=6***Nov-05-2025=3***Nov-06-2025=3***Nov-07-2025=3***Nov-08-2025=4***Nov-09-2025=1***Nov-10-2025=3***Nov-11-2025=6***Nov-12-2025=6***Nov-13-2025=8***Nov-14-2025=3***Nov-15-2025=2***Nov-16-2025=5***Nov-17-2025=6***Nov-18-2025=2***Nov-19-2025=5***Nov-20-2025=5***Nov-21-2025=3***Nov-22-2025=3***Nov-23-2025=4***Nov-24-2025=1***Nov-25-2025=8***Nov-26-2025=3***Nov-27-2025=2***Nov-28-2025=8***Nov-29-2025=5***Nov-30-2025=4***Dec-01-2025=2***Dec-02-2025=3***Dec-04-2025=1***Dec-07-2025=2***Dec-08-2025=1***Dec-21-2025=1***Jan-03-2026=1***Jan-05-2026=1***Jan-07-2026=1***Jan-08-2026=1***Jan-12-2026=1***Jan-13-2026=2***Jan-14-2026=2***Jan-15-2026=2***Jan-19-2026=2***Jan-20-2026=1***Jan-21-2026=2***Jan-25-2026=3***Jan-27-2026=42***Jan-28-2026=1***Jan-29-2026=2***Feb-02-2026=1***Feb-05-2026=1***Feb-06-2026=1***Feb-07-2026=1***Feb-08-2026=1***Feb-10-2026=1***Mar-03-2026=1***Mar-05-2026=4***Mar-06-2026=1***Mar-11-2026=2***Mar-19-2026=2***Mar-23-2026=1***Mar-24-2026=1***Mar-26-2026=2***Mar-28-2026=1***Apr-04-2026=1***Apr-17-2026=1***Apr-24-2026=1***Apr-26-2026=2***Apr-27-2026=1***Apr-28-2026=1***May-06-2026=1***May-18-2026=1***May-19-2026=1***May-20-2026=1***May-21-2026=1***May-31-2026=1***Jun-04-2026=1***Jul-06-2026=2***Jul-09-2026=1***Jul-23-2026=1***Jul-25-2026=4***Jul-27-2026=1***Aug-18-2026=1***Aug-24-2026=1***Sep-09-2026=2***Sep-11-2026=1***Sep-12-2026=3***Sep-13-2026=1***Sep-14-2026=1***Sep-15-2026=1***Sep-16-2026=2***Sep-17-2026=3***Sep-18-2026=3***Sep-19-2026=5***Sep-25-2026=2' WHERE job_id= '1470850'  
0.0008   UPDATE employer_jobs SET monthly_hits = '***Sep-2025=620***Oct-2025=549***Nov-2025=124***Dec-2025=10***Jan-2026=64***Feb-2026=6***Mar-2026=15***Apr-2026=7***May-2026=6***Jun-2026=1***Jul-2026=9***Aug-2026=2***Sep-2026=24' WHERE job_id= '1470850'  
0.0020   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1470850' AND status LIKE 'sent%' ORDER BY id DESC  
0.0005   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1470850 
0.0018   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '855020'
AND `date_added` >= '2022-06-08' 
0.0008   select * from teasers 
0.0002   SELECT * FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)