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TYPE OF WORK
Full Time
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SALARY
?100,000 – ?120,000 PHP per month
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HOURS PER WEEK
40
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DATE UPDATED
Jan 7, 2026
Customer Experience Lead / eCommerce Specialist (Remote – Philippines)
?100,000 – ?120,000 PHP per month + 13th-month pay
Full-time | Contractor | Remote
About Us
We operate two established and fast-growing Australian eCommerce brands:
Extac Outdoors – outdoor, 4WD, and survival gear
Oh Happy Home – premium natural homewares
We sell across Shopify, Neto (Maropost), eBay, TikTok Shop, Klaviyo, and soon Amazon.
We’re hiring a senior, highly capable operator to own customer experience and day-to-day eCommerce execution.
This is not an entry-level customer service role and is suited to someone who thinks independently and takes ownership.
The Role
You will be the primary person responsible for customer communication, product management, and eCommerce operations.
You’ll speak directly with customers via phone, SMS, and
Key Responsibilities
Own the end-to-end customer experience across phone, SMS, and
Personally handle complex or sensitive customer issues, resolving them calmly and effectively.
Manage daily eCommerce operations across Shopify, Neto, and other sales channels, including orders, refunds, and exchanges.
Add, maintain, and optimise product listings, including titles, descriptions, images, variants, pricing, and metadata.
Assist with website and product page improvements, including basic SEO-optimised content and conversion-focused presentation.
Support inventory management, including stock checks, low-stock alerts, and coordination with the warehouse to prevent delays or errors.
Liaise closely with the warehouse and fulfilment team regarding dispatch issues, stock discrepancies, damaged items, and special requests.
Monitor customer feedback and enquiries to identify recurring issues or opportunities for improvement.
Proactively suggest sales, conversion, and process improvements, such as clearer FAQs, better product presentation, improved workflows, or automation ideas.
Assist with new product onboarding, including research support, product suggestions, and preparing listings for launch.
Track key indicators such as response times, common issues, and customer satisfaction, providing weekly summaries with insights and recommendations.
Continuously look for ways to reduce friction, prevent problems before they occur, and improve overall performance.
What We’re Looking For
3+ years experience in eCommerce operations and customer service
Excellent spoken and written English (clear, neutral accent)
Confident handling customer phone calls
Comfortable, accurate typing (45+ WPM preferred)
Strong problem-solving, prioritisation, and organisational skills
Able to work autonomously with sound judgment
Hands-on experience with Shopify required; Neto or marketplace experience a strong advantage
Comfortable learning SEO, product optimisation, and new tools on the job
Reliable internet, quality headset, and a quiet workspace
A degree is not required — we value practical experience, strong reasoning skills, and the ability to learn quickly.
Work Hours
???? 8:00 AM – 4:30 PM Sydney time
Monday–Friday
Australian public holidays observed
Compensation & Structure
?100,000 – ?120,000 PHP per month
13th-month pay
Contractor role (you are responsible for your own local taxes)
Long-term, stable position with Australian brands
Application Requirements (IMPORTANT)
To be considered, you must submit all of the following:
Resume / CV
2–3 minute unedited video answering:
Your background in eCommerce and customer service
A customer issue you solved independently
How you prioritise tasks when everything is urgent
Typing speed screenshot from
45+ WPM preferred
Applications missing any of the above will not be reviewed.
Final Note
This role suits someone who enjoys ownership, responsibility, and improving how things work.
If you prefer strict task lists or need constant direction, this role will not be a good fit.
