Customer Experience & Digital Marketing Manager (Customer Service, Social Media , Email Marketing)

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: TYPE OF WORK

Full Time

: SALARY

$900–$1,400 USD, based on experience

: HOURS PER WEEK

TBD

: DATE UPDATED

Dec 20, 2025

JOB OVERVIEW

Requirements:
- 3+ years of e-commerce experience (Amazon, Shopify) and digital marketing — Must have Amazon Seller Central experience
- Proficient in tools like Canva (Glorify), Meta Business Suite, Klaviyo (MailChimp), Slack, ClickUp, and influencer management platforms
- Proven experience in customer service/account management on Amazon or e-commerce platforms
- Strong command of English, with a flair for writing in a premium, lifestyle-oriented tone
- Familiar with TikTok trends, short-form video creation, and community management
- Self-motivated, proactive, detail-oriented, and confident working remotely
- Experience running Google Ads or Facebook Ads campaigns is a plus

We are a 7-figure Amazon brand in the wine lifestyle niche, offering high-quality, stylish products for wine lovers and entertainers. We’re looking for a skilled and creative Customer Experience & Digital Marketing Manager to lead our customer service, social media (including TikTok), influencer partnerships, and email marketing efforts.

This is a remote, full-time position for someone with a passion for digital marketing, strong organizational skills, a proactive mindset, and proven experience with Amazon Seller Central.

Key Responsibilities:
Amazon Customer Service & Brand Support (50%)
- Handle all Amazon customer messages with speed, empathy, and professionalism
- Monitor and respond to product reviews and feedback
- Coordinate with logistics and operations to resolve returns, replacements, and order issues
- Track key customer metrics and identify areas to improve brand experience

Social Media Management (20%)
- Plan and publish branded content across Instagram, Facebook, Pinterest, and TikTok
- Develop short-form video content for TikTok and Reels, reflecting wine lifestyle and product use
- Engage daily with followers and wine lovers to foster community and loyalty
- Monitor performance and continuously optimize for reach, engagement, and conversions

Influencer & Affiliate Campaigns (15%)
- Research and build partnerships with influencers in the wine, home, and lifestyle spaces
- Oversee gifting campaigns, UGC collection, and affiliate tracking
- Collaborate on content briefs and ensure high-quality brand representation

Email Marketing (15%)
- Design and send product announcements and promo campaigns via Klaviyo
- Build and segment mailing lists, set up automated flows (welcome, post-purchase, review requests)
- Track and improve open, click, and conversion rates

Working Conditions:
- Remote, full-time
- Flexible hours, with some overlap with the EU time zone
- Monthly Salary: $900–$1,400 USD, based on experience
- Performance bonuses

Long-term growth opportunity with a stable 7-figure Amazon brand

SKILL REQUIREMENT

Email Marketing Social Media Management Customer Service

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Customer Experience & Digital Marketing Manager (Customer Service, Social Media , Email Marketing)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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