Customer Experience Associate – Fashion E-commerce (Remote)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$400-$600 per month

: HOURS PER WEEK

40

: DATE UPDATED

Sep 18, 2026

JOB OVERVIEW

About ARDANT:
ARDANT is a fast-growing jewelry brand redefining what everyday luxury feels like. We create bold minimalist jewelry for ambitious, style-conscious women who want to feel confident and unstoppable.
Our customers are primarily based in the US, Australia, Canada, and the EU, and they expect a premium, warm, and emotionally intelligent experience at every touchpoint.
We’re known for customer service that feels like your chic, thoughtful best friend. The one who always shows up for you. If you’ve supported women in the fashion or jewelry space and genuinely care about helping people feel seen and supported, we’d love to meet you.

What You’ll Be Doing:
You’ll be the first line of human connection with our customers, resolving issues, creating brand love, and making every interaction feel like luxury.
• Handle support tickets in Commslayer with empathy, clarity, and ARDANT’s signature voice
• Use ChatGPT (we’ll train you) to draft thoughtful, brand-aligned replies that:
• Solve problems
• Protect profitability
• Increase customer satisfaction and lifetime value
• Manage orders, refunds, returns, exchanges, and shipping issues in Shopify
• Understand nuances across regions (US, AU, CA, UK, EU) and tailor responses accordingly
• Tag patterns, escalate high-value cases, and support product and marketing feedback loops
• Suggest relevant upsells or cross-sells when appropriate
• Turn negative experiences into 5-star stories customers want to tell their friends about

Who You Are:
• Experienced or teachable: You have customer support experience for an online e-commerce or dropshipping store (at least 1 year), and you are easy to train and eager to improve
• Customer-focused: You’ve supported customers in markets like the US, AU, CA, or the UK
• Emotionally intelligent: You know when to reassure, when to solve, and when to simply listen
• Detail-oriented: Typos, inconsistencies, and loose ends genuinely bother you
• Organized and reliable: You follow SOPs and also know when to use good judgment
• Tech-savvy: You’ve used Commslayer or Gorgias and Shopify, or you can learn very fast. Familiarity with ChatGPT is a plus
• Voice-driven: Your writing sounds human, warm, and polished, never stiff, robotic, or overly casual
• Bonus: You’ve worked with a premium or luxury brand with a strong, consistent tone of voice

Tools You’ll Use:
• Commslayer (customer service platform)
• Shopify (orders, refunds, and returns)
• ChatGPT (using ARDANT’s custom prompt templates)
• 3PL internal system
• Google Workspace, Slack, Notion, and our 3PL portal

Why ARDANT:
• Work with a female-led, values-driven brand that genuinely cares
• Receive direct mentorship from the founder to help you grow
• Help shape a global community of ambitious, stylish women
• Long-term growth opportunities for tea ---------- mbers who consistently go the extra mile

To Apply:
Please send an email with the following:

1. A short introduction answering:
What fashion, jewelry, or e-commerce brands you’ve supported
Your experience as a customer support agent (including dropshipping or online stores)
Which markets you’ve worked with (US, AU, CA, EU)
Your availability (timezone and hours per week)

2. Your updated resume

3. A sample response to this customer message
(Hint: please read our return policy before answering)
“Hi, I just received my order and I want to make a return after I realised the earrings do not fit my ears.”

4. A short written answer to this question:
What is your understanding of a last mile tracking number, and why is it important for customer support?

Email Subject Line:
CS Application – [Your Full Name] – Favorite Ardant Piece

As a company, we invest heavily in our people. We are only looking for hungry, motivated, and long-term tea ---------- mbers. If you believe great support is an art and you are excited to help build a brand that makes women feel unstoppable, we can’t wait to meet you.

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0014
Controller Execution Time ( Jobseekers / Job )	0.0338
Total Execution Time	0.0388

GET DATA

No GET data exists

MEMORY USAGE

1,514,000 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Customer-Experience-Associate-Fashion-E-commerce-Remote-1733393

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0145 seconds) (Hide)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0010	SELECT * FROM `employer_jobs` WHERE `job_id` = 1733393 LIMIT 1
0.0010	SELECT * FROM `employers` WHERE `employer_id` = 783804 LIMIT 1
0.0010	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1733393 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-09-21',ej.date_added) duration_days, DATEDIFF('2026-09-21',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-09-21',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1733393'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1733393
0.0008	`UPDATE employer_jobs SET hit_counts = '*Sep-18-2026=1081Sep-19-2026=148**Sep-21-2026=2' WHERE job_id= '1733393'`
0.0008	`UPDATE employer_jobs SET monthly_hits = '***Sep-2026=1230' WHERE job_id= '1733393'`
0.0005	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1733393' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1733393
0.0069	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '783804' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0004	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1790021186
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Customer-Experience-Associate-Fashion-E-commerce-Remote-1733393
csrf-token	7f4a8e2a4be6033ed48ba7e7cc584303
job_search_keyword

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.179
HTTP_DNT

Customer Experience Associate – Fashion E-commerce (Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?