Customer Experience Agent (Full-Time)

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: TYPE OF WORK

Any

: SALARY

$1000 per Month

: HOURS PER WEEK

40

: DATE UPDATED

Aug 10, 2026

JOB OVERVIEW

???? We're Hiring: Customer Experience Agent (Full-Time)

???? Work From Home | ???????? USA-Based Company

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy solving problems? If so, we'd love to have you on our team!

We are looking for a Customer Experience Agent who is proactive, detail-oriented, and committed to creating outstanding customer experiences. You will work closely with multiple departments to ensure customers receive timely support before, during, and after their purchase.

Position Overview

As a Customer Experience Agent, you will:

* Respond to customer inquiries via email, live chat, and scheduled calls.
* Assist customers with product information, order processing, shipping, delivery, and post-purchase support.
* Work closely with the warehouse team to ensure orders are processed accurately and on time.
* Resolve customer concerns related to order status, modifications, cancellations, replacements, shipment tracking, returns, refunds, and delivery escalations.
* Provide excellent pre-purchase support, including quotes, trade program assistance, and membership updates.
* Manage special orders, custom orders, and time-sensitive requests.
* Collaborate with internal teams to provide accurate and up-to-date information.
* Assist in preparing reports related to replacements, returns, and customer service analytics.
* Coordinate customer returns, refunds, and replacements.
* Support Marketing and Trade teams to ensure successful VIP and promotional deliveries.
* Recommend process improvements to enhance customer satisfaction and operational efficiency.

## Qualifications

We are only accepting applicants who meet the following qualifications:

* Minimum **3 years of Customer Experience or Online Operations** experience in a fast-paced environment.
* Experience working with **US-based logistics, e-commerce, or retail businesses.
* Strong customer service, communication, and conflict resolution skills.
* Excellent organizational and administrative abilities.
* Ability to work independently while collaborating effectively with multiple departments.
* Experience in the home furnishing industry is a plus.

Required Tools & Software

? Zendesk (Required)
? Shopify (Required)
? Asana (Required)
NetSuite (Preferred)

Employment Type

Full-Time

Why Join Us?

? Work From Home
? USA-Based Company
? Internet Allowance
? HMO Coverage
? Performance Bonuses
? More Exciting Company Perks!

How to Apply

If you meet the qualifications and are interested in joining our team, please send your resume to:
----------

Subject Line: CUSTOMER EXPERIENCE AGENT

Please note: Only applicants with the required qualifications and relevant experience will be considered.

SKILL REQUIREMENT

Shopify Asana Customer Service

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Customer Experience Agent (Full-Time)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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