Full Time
1900
40
Oct 6, 2025
SureFire CPR – Customer Care Team Lead Application
About This Role
At SureFire CPR, we’re not just answering phones — we’re helping people save lives. Every call matters, every conversation counts, and as a Team Lead, you’ll make sure our care and excellence never miss a beat.
You’ll be the calm in the chaos and the coach in the corner — leading with heart, jumping in when it counts, and keeping our customer experience world-class.
Here’s what you’ll be doing:
???? Lead by example — roll up your sleeves, set the tone, and show what great looks like.
???? Handle escalations like a pro — steady, confident, and always composed.
???? Own the schedule — fill gaps, cover shifts, and keep the flow seamless.
???? Jump on calls when needed — because leadership here means being hands-on.
???? Coach and uplift — share feedback, inspire growth, and celebrate wins.
Our best Team Leads are natural problem-solvers, motivators, and culture carriers who live our Core Values every day:
Set the Pace. Genuine Care. Always Progressive. We Not Me. Do It Right Always.
If that sounds like your kind of challenge (and your kind of team), we’d love to hear from you.
???? Apply here: