Customer Account Manager

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: TYPE OF WORK

Full Time

: SALARY

$6 to $12 an hour USD

: HOURS PER WEEK

45

: DATE UPDATED

Aug 14, 2026

JOB OVERVIEW

**Full Time | Philippines | Night Shift / U.S. Eastern Hours**

**About Promofect**
Promofect is a U.S.-based promotional products and custom apparel company serving corporate teams, schools, first responders, and small businesses. We handle everything from branded merchandise and decorated apparel to fully managed online company stores — and we do much of our own production in-house. We're a tight-knit, fast-moving team that takes pride in doing great work for our customers. We're also a team that embraces AI tools and technology to work smarter. If you're curious about AI and actively looking for ways to use it in your work, you'll fit right in here.

**The Role**
We're looking for an experienced customer-facing professional to join our Philippines team. You'll manage customer accounts, handle inbound calls and emails, prepare quotes, and support our online merch stores. Beyond the day-to-day, we want someone who proactively follows up with customers, brings fresh ideas to grow accounts, improves how we work, and collaborates closely with our sales and marketing teams.

**Key Responsibilities**
- Manage customer accounts from first inquiry through order completion
- Answer inbound calls and emails from U.S. customers during business hours
- Prepare quotes and proposals for promotional products and custom apparel
- Proactively follow up with existing customers — check in, identify new needs, and help grow accounts
- Support customers on our online merch stores (order questions, tracking, sizing, account issues)
- Identify ways to improve processes and workflows across the customer experience
- Collaborate with sales and marketing teams to align on accounts, campaigns, and opportunities
- Maintain accurate records across Printavo, HubSpot, and related systems

**Requirements**
- 5+ years in customer service, account management, or sales support
- Strong spoken and written English — you will be on the phone with U.S. customers daily
- Experience with order management software (we use Printavo)
- Familiarity with online merch store platforms such as InkSoft, Chipply, or Shopify
- Proactive, organized, and able to manage multiple accounts without dropping the ball
- Someone who looks for better ways to do things — not just someone who executes tasks
- Comfortable with AI tools and genuinely curious about how they can improve your work
- Reliable internet and professional work-from-home setup
- Available full-time during U.S. Eastern business hours

**Big Plus If You Have Experience With**
- Promotional products, custom apparel, screen printing, or embroidery
- HubSpot or similar CRM platforms
- Supporting or mentoring other tea ---------- mbers

**Growth Opportunity**
We're a growing company and we invest in people who show up and perform. Strong performers will have real opportunities to take on more responsibility as the business grows.

**To Apply, Please Send:**
1. Your resume
2. A short video intro — tell us about yourself and why you're a great fit for this role
3. Examples of customer service or account management experience
4. Your internet speed and computer setup
5. Expected monthly salary
6. How you are currently using AI in your work — tools you use, how you use them, and your honest thoughts on where AI is headed. There's no wrong answer, but we do want to see that you're thinking about it.

SKILL REQUIREMENT

Inbound Sales Customer Support Account Management

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Customer Account Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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