Custom Experience Manager | Ecommerce - Shopify

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TYPE OF WORK

Any

SALARY

4.5/hour

HOURS PER WEEK

20

DATE UPDATED

Jul 5, 2026

JOB OVERVIEW

We're a growing e-commerce brand looking for a Customer Experience Manager to own and elevate the entire customer journey. This is a strategic role, not a support desk job. You won't be processing refunds or answering tickets; you'll be analyzing how customers experience our brand and making it measurably better.

What you'll do:
– Map the full customer journey — from first ad click to post-purchase and re-order — and identify where we can improve
– Analyze customer data, support trends, reviews, and feedback to surface pain points and opportunities
– Turn insights into recommendations: better policies, clearer communication, smoother flows, stronger retention
– Own key CX metrics (CSAT, NPS, retention, repeat rate) and report on what's moving them
– Work cross-functionally with marketing, product, and operations to roll out experience improvements
– Shape our post-purchase experience — onboarding, education, subscription lifecycle, and loyalty
– Set the standards and playbooks our support team follows, without owning the day-to-day queue

You're a great fit if you:
– Have experience improving customer experience or retention for an e-commerce/DTC brand
– Think analytically — comfortable pulling insights from data, reviews, and customer feedback
– Can translate findings into clear, actionable recommendations and see them through
– Understand the Shopify ecosystem and post-purchase/subscription journeys
– Communicate and influence well across teams
– Bonus: experience with subscriptions (Loop, Recharge), supplements/health products, or a high-growth brand

To apply, tell us about a customer experience you analyzed and improved — what you found, what you changed, and the impact.

SKILL REQUIREMENT
Shopify Ecommerce Customer Relationship Management
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