Credit/Funding Client Success Associate

Opulent Consulting Group · Credit Repair & Business Funding (This role is a Salary based with the ability to Earn commission)

Remote, Full-time / Contract, Client-facing, High Autonomy, Fluent English Required, Credit Repair, Business Funding

About the role

This role does not come with a manager watching over your shoulder. You will own this function completely — and we mean that.

At Opulent Consulting Group, the Client Success Manager is not a support role. It is the operational backbone of our entire fulfillment process. You will manage active credit repair clients, direct the Disputer team, monitor the funding pipeline, and make real decisions every day — without being told to do any of it.

The CEO is not your scheduler, your reminder system, or your safety net. You will set the pace, identify what needs to happen, and execute. If something falls through the cracks, it falls on you — and you're the type of person who doesn't let that happen.

Beyond fulfillment, you are also a key driver of the company's reputation. You will proactively communicate every meaningful update to clients before they have to ask, and you will recognize the right ---------- nts to collect reviews and testimonials that reflect the real results we deliver.

Language requirement

Fluent spoken and written English is required — no exceptions
This role is client-facing and includes live phone calls with active clients. You must be able to communicate clearly, confidently, and professionally in English in real-time conversation. A heavy accent, difficulty being understood over the phone, or reliance on written communication to compensate for verbal gaps is not workable in this role. If English is not your first language, you must be fully fluent — conversational and professional.

This is not the role for you if... SELF-SELECT OUT IF ANY OF THESE APPLY

You need to be told what to do each day before you get moving
You rely on a manager to prioritize your workload
You go quiet when things get complicated instead of solving it
You need frequent check-ins to stay on track
You treat "nobody told me" as a valid excuse
You have never worked inside GoHighLevel, DisputeFox, MyFreeScoreNow, or ----------
You cannot hold a clear, professional phone conversation in English

What you'll own

Full client onboarding from signed agreement through active dispute status — you collect every required document and follow up as many times as it takes

Primary client communication throughout the entire engagement via GHL — proactive updates, credit progress summaries, phone calls, and inquiry responses without being asked

Proactive credit progress reporting — every time a client's report is repulled in MyFreeScoreNow, you communicate the changes clearly and immediately in plain language before the client ever has to ask UPDATED

Review and testimonial collection — you identify the right ---------- nts in the client journey to request reviews and testimonials used as marketing collateral and to build the company's public image NEW
Daily direction and oversight of the Credit Repair Disputer team via Operations Chat on ---------- — callouts, directives, and EOD report reviews
Continuous credit report analysis in MyFreeScoreNow and DisputeFox to identify when clients are ready for funding — you make that call and initiate the handoff
Moving qualified clients into the 0% Business Funding Pipeline in GHL and coordinating with the Director of Credit & Funding Operations
Billing and payment monitoring — proactively flagging and following up on delinquencies before they become problems
Daily EOD report submission covering all client activity, pipeline updates, document status, and open items
Maintaining accurate, current records in GHL and DisputeFox — always, not when reminded

What we're looking for

Proven ability to own a function independently — no hand-holding, no babysitting, no waiting
Fluent spoken and written English — you will be on live phone calls with clients and must communicate with total clarity and professionalism

Exceptional written and verbal communication — you are the face and voice of Opulent to every active client
Strong organizational instincts to manage a high volume of active accounts without losing a single detail
Ability to read and interpret credit reports — understanding dispute progress and funding eligibility is non-negotiable
High emotional intelligence — you handle frustrated or demanding clients with patience and professionalism every time
Natural sense for client relationship timing — you know when a client is thrilled and ready to leave a review, and you capitalize on that ---------- nt

Persistent follow-through on open items — if it's not done, you don't move on
Prior experience in credit repair, business funding, or financial services is required

Tools — prior experience required
You must have hands-on experience with all four platforms before applying. We are not training on tools.

GoHighLevel (GHL)
Client communication, CRM pipelines, and automation

REQUIRED

DisputeFox
Client profile setup, dispute management, and progress tracking

REQUIRED
MyFreeScoreNow
Credit monitoring, report repulls, and score analysis

REQUIRED
----------
Internal team communication, Operations Chat, and EOD reporting

REQUIRED
How you'll be measured CLIENT RESPONSE TIME, Same business day, every time, EOD REPORTS, 100% — every workday, no exceptions

PROGRESS UPDATES
Every repull communicated before the client asks

REVIEWS & TESTIMONIALS
Consistently collected at key client milestones

ONBOARDING
All documents collected before disputes begin

CLIENT TOUCHPOINTS
No client 7+ days without a proactive update
Non-negotiables

Fluent spoken English is required — this role includes live client phone calls and there is no workaround for this.
Prior hands-on experience with GHL, DisputeFox, MyFreeScoreNow, and ---------- is required — no exceptions.
EOD reports submitted every workday — no exceptions under any circumstances.
No dispute work begins until all required onboarding documents are fully collected.
Client communication is always professional, warm, and timely — at every stage.
Every credit report repull is communicated to the client proactively — they never have to ask.
No qualifying client is missed for the funding pipeline — you own every transition.
Disputer EOD reports reviewed daily — you are accountable for the backend team's output.
Reviews and testimonials are actively collected — this is part of the role, not optional.