Credit + Settlement Team Lead (Australian Mortgages)

Credit + Settlement Team Lead (Australian Mortgages)

Fully Remote – Philippines + WFH 145,000 – 175,000 PHP per month Full-Time | Long-Term Opportunity

About Crown Money

Crown Money is an Australian-based mortgage and financial strategy company focused on helping clients achieve financial freedom through smarter mortgage structuring and debt reduction strategies.

Unlike traditional mortgage brokerages, our focus goes beyond simply obtaining finance. We work closely with clients to structure their lending strategically, improve cash flow, and help them pay off their home loans faster through tailored financial solutions.

As our business continues to grow, we are looking for an experienced Credit + Settlement Team Lead to oversee our offshore processing pipeline and lead our high-performing team.

About the Role

This is a senior leadership role suited to someone with strong experience in Australian mortgage processing, credit assessment, and lender policy interpretation, who is ready to step up and run the pipeline as well as help out with individual files.

You will take ownership of every deal moving through our pipeline, from submission through to settlement, making sure files are progressing efficiently, bottlenecks are cleared quickly, and turnaround times stay tight. Alongside this, you will lead, train, and mentor our offshore loan processing and credit analysis team, lifting their skills and consistency so the whole team performs at a senior standard.

We are looking for someone who is proactive, highly organised, and confident directing a team and a full pipeline of files in a fast-paced environment.

Key Responsibilities

-Team Leadership & Training Lead, coach, and train the offshore loan processing / credit analysis team, building their skills in Australian mortgage processing and lender policy.
- Set expectations, monitor performance, and provide regular feedback to team members.
- Act as the escalation point for complex files, questions, and lender policy interpretation
- Onboard and upskill new team members as the team grows

Pipeline Oversight
- Own the health of the full pipeline, ensuring every deal is moving efficiently from submission through to settlement
- Monitor workloads across the team and reallocate files as needed to keep turnaround times on track Identify and clear bottlenecks before they impact client or broker experience
- Report on pipeline status, capacity, and performance to management

Credit & Processing Oversight
- Review and quality-check client financials, supporting documents, and servicing positions prepared by the team
- Oversee analysis of lender policy and ensure suitable lending solutions are identified
- Support and review submissions via ApplyOnline and CRM systems
- Oversee coordination of valuations, pricing requests, credit checks, and lender conditions across the team's files
- Liaise with brokers, clients, lenders, solicitors, and third parties on complex or escalated matters
- Guide the team through complex PAYG, self-employed, investment, and restructuring scenarios
- Maintain high levels of accuracy, compliance, and client service across the team's output

What We're Looking For

- Essential: 5+ years' experience in Australian mortgage processing, loan writing, or credit analysis, including experience leading, training, or mentoring a team
- Strong understanding of Australian lending policies and mortgage structures
- Experience using ApplyOnline and mortgage CRM systems
- Excellent document analysis and attention to detail
- Strong written and verbal English communication skills
- Proven ability to manage a pipeline of files across a team and drive deals to settlement efficiently

Highly Regarded:
- Experience managing or supervising an offshore team
- Experience with self-employed and complex lending scenarios
- Knowledge of servicing calculators and lender policy interpretation
- Experience with debt restructuring or investment lending Certificate IV in Finance & Mortgage Broking

Important Requirement

We will only entertain applicants with AUSTRALIAN Mortgage Broking Experience.

If this sounds like something that aligns with your experience and career goals, I'd love to learn more about you. Please take a few minutes to complete the following application form: ---------- /forms/d/e/1FAIpQLSdKDPvEoys6qUXl6IqcZwnpRR-xOZRN7HQ33Z8JRH1FP4ggKw/viewform

Why Join Crown Money?
Long-term stable opportunity with a growing Australian business Work with a highly professional and supportive team Exposure to advanced mortgage structuring strategies
Genuine leadership responsibility with room to grow further 20 days paid leave per year 13th Month Pay Potential opportunity to visit Australia as required

Technical Requirements

As this is a remote role, applicants must have:
Reliable laptop/desktop computer
Backup device available if required
Noise-cancelling headset
Stable high-speed internet connection (minimum 100 Mbps)


Looking forward to hearing from you.