Creative Assistant: Creator Support for D2C Brands

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$1,200/month+

: HOURS PER WEEK

40

: DATE UPDATED

Oct 17, 2026

JOB OVERVIEW

We're a marketing agency that runs paid social for direct-to-consumer e-commerce brands. A big part of our creative comes from groups of video creators (UGC creators) who make ads for our brands, and we're looking for a Creative Assistant to keep those creator groups running smoothly.

What you'll do:
- Answer creator questions in our private Slack groups, using our FAQ, the same US business day
- Welcome new creators: send the invite, make sure their agreement and tax form are signed, and walk them through the brief and how to submit
- Handle product requests: collect what each creator needs and where to ship it, send the request to the brand, share tracking, and follow up on late or missing packages
- Keep the creator roster current in Google Sheets: agreements, product sent, monthly video goals and approved videos
- Prepare the month-end list of approved videos for payouts
- Post monthly briefs and reminders, and check in with creators who fall behind

The role: this is support and coordination, not content creation. You will not make videos or design ads. You will answer many of the same questions, and you will keep a lot of small details right: names, addresses, sizes, dates. If that sounds satisfying, you will like this job. If you want to be making creative, this is not your job, and there is nothing wrong with that.

In the "Current or most recent role" field of the application, end your answer with the word "porch". Applications without that detail will be automatically archived

What we're looking for:
- Excellent written English. Creators should feel welcome and get a straight, short answer.
- 1+ years in customer support, community management or a virtual assistant role
- Very organized: comfortable in Google Sheets and with following a checklist exactly
- Good judgment about what you can answer and what to pass on. You never guess about money, contracts or shipping dates.
- Comfortable in Slack
- Reliable internet and your own computer
- You can be online 8am to 12pm Eastern every working day. That block is fixed, because it is when the team is working. The rest of your hours are yours to arrange. If you are in the Philippines, that core lands 9pm to 1am your time from November to mid-March and 8pm to midnight the rest of the year, so go in with your eyes open.
- You are comfortable with AI tools and honest about using them. They are allowed here. Hiding them is not.

Nice to have:
- Experience with UGC creators, influencer programs or e-commerce customer support
- Experience with shipping and order tracking

What we offer:
- $1,200/month floor, with room to grow as you take on more of the creator program
- Paid through Deel: on the first of each month as a contractor, or twice a month as an employee
- Employee or contractor, whichever you prefer. We hire directly.
- 13th-month pay, paid Philippine holidays, and 7 days of flexible leave
- A Claude subscription and AI-first workflows
- Start date: Monday, November 9

TO APPLY

Apply here, and only here:

----------

Please do not apply through OnlineJobs.ph. Do not send a message or a resume through this platform. We do not read them. The link above is the only channel, and anything that arrives another way is missed, not deprioritized.

The application is a single page and takes 45 to 60 minutes. It includes a real exercise: you will answer creator questions using a short FAQ, prepare product requests, write a welcome message, and build a month-end payout list. Do not start it until you have an uninterrupted block.

SKILL REQUIREMENT

Social Media Management Customer Support Google Sheets

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0011
Controller Execution Time ( Jobseekers / Job )	0.0207
Total Execution Time	0.0229

GET DATA

No GET data exists

MEMORY USAGE

1,502,872 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Creative-Assistant-Creator-Support-for-D2C-Brands-1751498

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0112 seconds) (Hide)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0016	SELECT * FROM `employer_jobs` WHERE `job_id` = 1751498 LIMIT 1
0.0004	SELECT * FROM `employers` WHERE `employer_id` = 739562 LIMIT 1
0.0008	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1751498 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-10-19',ej.date_added) duration_days, DATEDIFF('2026-10-19',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-10-19',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1751498'
0.0005	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1751498
0.0017	`UPDATE employer_jobs SET hit_counts = '*Oct-17-2026=1352Oct-18-2026=5**Oct-19-2026=1' WHERE job_id= '1751498'`
0.0006	`UPDATE employer_jobs SET monthly_hits = '***Oct-2026=1358' WHERE job_id= '1751498'`
0.0012	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1751498' AND status LIKE 'sent%' ORDER BY id DESC`
0.0005	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1751498
0.0026	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '739562' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1792365971
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Creative-Assistant-Creator-Support-for-D2C-Brands-1751498
csrf-token	3cbbff4b7cf46eee9bf825de7cc88fac

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.1
HTTP_DNT

Creative Assistant: Creator Support for D2C Brands

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?