Course booking administrator

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$4.25

: HOURS PER WEEK

40

: DATE UPDATED

May 3, 2026

JOB OVERVIEW

About Us

We are a leading New Zealand-based training provider delivering practical, industry-aligned health and safety training. We work with companies across construction, infrastructure, and manufacturing to help their teams stay compliant, safe, and job-ready.

We are looking for a highly organised, detail-driven Course Bookings Administrator to support our sales team and help streamline our operations.

About the Role

This is a critical support role designed to remove administrative workload from our Account Managers so they can focus on sales and client relationships.

You’ll be responsible for managing bookings, maintaining system accuracy, organising sales inboxes, and ensuring customers receive fast, professional communication.

This role evolves over time:

Phase 1: Sales administration and scheduling accuracy
Phase 2: Customer communication and inbox management

Key Responsibilities

Sales Administration & Scheduling
Maintain 95%+ accuracy across CRM, booking systems, and scheduling tools
Process bookings, changes, cancellations, and transfers same day
Keep course schedules organised and planned at least 3 months in advance
Ensure fast and accurate handover from sales to operations
Complete booking updates within 30 minutes of request

Email Management & Customer Support
Manage shared sales inboxes
Triage incoming enquiries and categorise them correctly
Respond to standard enquiries
Escalate qualified leads to Account Managers
Send booking confirmations and course information
Act as the first point of contact for customer queries

What Success Looks Like
Sales team has more time to focus on selling
No delays between sales and delivery teams
Clean, organised, and responsive inboxes
Customers receive fast, professional communication
Administrative errors are eliminated

Key Performance Indicators (KPIs)
95%+ system accuracy
Booking updates completed within 30 minutes
Course schedule maintained 3 months ahead
Fast response times to customer enquiries
Reduction in sales admin workload by at least 30%
Zero customer impact from admin errors

Skills & Experience
Experience in sales administration, customer service, or virtual assistant roles
Strong written English and communication skills
High attention to detail and accuracy
Ability to manage multiple systems and tasks simultaneously
Experience with CRM tools (HubSpot preferred but not required)
Highly organised, proactive, and reliable

Who We’re Looking For
You are:

Structured and detail-focused
Fast, responsive, and reliable
Comfortable working in a process-driven environment
Someone who takes ownership and solves problems
Able to work independently while supporting a team

How to Apply
Please include:

A short introduction about yourself
Your experience in sales admin or customer support
An example of how you manage multiple tasks or systems
Your internet speed and home office setup

SKILL REQUIREMENT

Sales Support Customer Service Organization

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0011
Controller Execution Time ( Jobseekers / Job )	0.0157
Total Execution Time	0.0174

GET DATA

No GET data exists

MEMORY USAGE

1,506,624 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Course-booking-administrator-1637971

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0086 seconds) (Hide)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0005	SELECT * FROM `employer_jobs` WHERE `job_id` = 1637971 LIMIT 1
0.0004	SELECT * FROM `employers` WHERE `employer_id` = 384371 LIMIT 1
0.0010	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1637971 AND `misc`.`id` IS NULL
0.0006	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-09-08',ej.date_added) duration_days, DATEDIFF('2026-09-08',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-09-08',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1637971'
0.0004	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1637971
0.0009	UPDATE employer_jobs SET hit_counts = '*May-03-2026=207May-04-2026=349May-05-2026=31May-06-2026=12May-07-2026=13May-08-2026=15May-09-2026=12May-10-2026=2May-11-2026=4May-12-2026=4May-13-2026=3May-14-2026=5May-15-2026=4May-16-2026=4May-17-2026=3May-18-2026=3May-19-2026=2May-20-2026=4May-22-2026=1May-23-2026=1May-25-2026=2May-26-2026=1May-27-2026=1May-28-2026=1May-29-2026=1May-31-2026=2Jun-01-2026=5Jun-02-2026=1Jun-03-2026=1Jun-04-2026=1Jun-07-2026=2Jun-10-2026=2Jun-11-2026=2Jun-13-2026=2Jun-14-2026=3Jun-16-2026=2Jun-17-2026=4Jun-18-2026=1Jun-19-2026=1Jun-21-2026=1Jun-22-2026=3Jun-23-2026=2Jun-24-2026=9Jun-25-2026=1Jun-26-2026=2Jun-27-2026=1Jun-28-2026=1Jun-29-2026=4Jun-30-2026=4Jul-01-2026=1Jul-02-2026=1Jul-03-2026=5Jul-04-2026=1Jul-05-2026=2Jul-06-2026=1Jul-07-2026=1Jul-10-2026=1Jul-13-2026=2Jul-17-2026=1Jul-18-2026=3Jul-19-2026=1Jul-20-2026=2Jul-21-2026=2Jul-23-2026=3Jul-27-2026=2Jul-30-2026=8Jul-31-2026=1Aug-01-2026=1Aug-02-2026=1Aug-03-2026=1Aug-04-2026=3Aug-05-2026=2Aug-06-2026=1Aug-08-2026=1Aug-11-2026=1Aug-14-2026=2Aug-16-2026=1Aug-19-2026=2Aug-22-2026=1Aug-27-2026=2Aug-28-2026=2Aug-30-2026=5Sep-04-2026=2*Sep-08-2026=1' WHERE job_id= '1637971'
0.0007	`UPDATE employer_jobs SET monthly_hits = '*May-2026=687Jun-2026=55Jul-2026=38Aug-2026=26**Sep-2026=3' WHERE job_id= '1637971'`
0.0013	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1637971' AND status LIKE 'sent%' ORDER BY id DESC`
0.0004	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1637971
0.0013	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '384371' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0003	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1788864909
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Course-booking-administrator-1637971
csrf-token	781286798efec5d62b48a05a147cc480

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.49
HTTP_DNT

Course booking administrator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?