Courier Operations/Logistics & Customer Success Coordinator

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: TYPE OF WORK

Full Time

: SALARY

TBD

: HOURS PER WEEK

40

: DATE UPDATED

Aug 19, 2026

JOB OVERVIEW

We're building a new courier company serving the NYC Tri-State area and are looking for an experienced operations professional to help us build the company the right way from the beginning.

This is more than a customer service position.

You'll become a central point of contact between our customers, leads, drivers and tea ---------- mbers, while helping us create the systems and processes needed to operate efficiently as we grow.

Include the word PREPARATION in the subject line so I know you read the entire job posting.

Your Main Responsibilities

1. Serve as the main point of contact for customers and leads.
2. Respond to calls, messages, questions and service requests professionally.
3. Coordinate and schedule pickups and deliveries with tea ---------- mbers/drivers.
4. Follow up with prospects, customers and recurring accounts.
5. Keep customer and delivery information organized and accurate.
6. Manage our CRM and keep opportunities updated.
7. Help create SOPs, checklists and internal processes.
8. dentify operational problems and recommend solutions.
9. Track important daily activities and service issues.
10. Help management improve efficiency, customer experience and team accountability.
11. Provide a concise daily operations report.

What We're Looking For
Previous operations experience is required.

We're particularly interested in someone with experience in one or more of the following:

1. Courier, logistics or transportation operations
2. Dispatch or scheduling
3. Customer service/customer success
4. Operations coordination or management
5. CRM management
6. SOP and process development
7. Managing remote tea ---------- mbers

You should be someone who is organized, calm under pressure, dependable and comfortable taking ownership

We don't want someone who needs instructions for every small task. We want someone who can identify a problem, communicate it clearly and help us develop a better process.

First 30 Days

Your first month will be a paid evaluation period.

We'll evaluate your performance based on:

1. Customer response time
2. Accuracy of scheduling
3. Organization
4. Communication
5. Follow-up
6. Problem solving
7. Customer experience
8. Reliability
9. Improvements made to our processes and systems

Strong performance can lead to increased responsibility and long-term growth opportunities.

IMMEDIATE start for new tea ---------- mber.

When applying, please tell us about the most similar operation you've managed and one process you personally created or improved within the last year

SKILL REQUIREMENT

Customer Service Operation Management Dispatching

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Courier Operations/Logistics & Customer Success Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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