Content & Marketing Ops Executive

FULL-TIME, REMOTE-BASED, WORK FROM HOME

Interested candidates, please submit your resume to Privacy Ninja at ---------- look forward to welcoming a new member to our team!

Important Notes for Applicants
-> This is a full-time remote position. While the role is remote, the successful candidate is expected to work within Privacy Ninja’s standard working hours of 10:00 AM to 7:00 PM (Singapore Time).
-> Please apply only if you are able to commit to these working hours and the full-time nature of the role.
-> This position includes a 3-month probationary period. A separate probationary remuneration package will apply during this period.
-> All applications will go through an initial screening stage before interviews are scheduled. Candidates who are shortlisted for the interview stage are expected to come prepared to discuss their experience, and relevant past work, among others.
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ROLE PURPOSE:

The Content & Marketing Operations Executive is responsible for owning the day-to-day execution and operational quality of Privacy Ninja's marketing ecosystem.

This role ensures that websites, newsletters, social media, videos and marketing assets are executed accurately, consistently and on time. While strategic priorities are set by the Senior SEO Strategy & Content Operations Lead, this role is expected to take ownership of execution, proactively identify issues, recommend practical improvements and ensure work is completed to a consistently high standard.
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CORE RESPONSIBILITIES
1. Newsletter Operations
Responsibilities
--> Own the operational delivery of Privacy Ninja's recurring newsletter programme.
--> Assemble, QA, schedule and publish newsletters according to approved content plans and publishing calendars.
--> Support recurring newsletters including:
* PDPA Organisations
* MCST PDPA
* DPO-as-a-Service
* VAPT
* Phishing Awareness
--> Ensure all newsletters:
* display correctly across devices
* contain working links and CTAs
* follow approved formatting and branding
* are free from formatting or publishing errors
--> Identify missing content, broken links or inconsistencies before publication.
--> Escalate uncertainties relating to messaging or technical accuracy before newsletters are sent.

Accountability: You own the operational quality of every newsletter before it reaches our subscribers.

2. Website Operations & CMS Management
Responsibilities
--> Own the accurate publishing and maintenance of approved website content across Privacy Ninja's WordPress ecosystem.
--> Use WordPress and Elementor to:
* publish blog articles
* update webpages
* make basic layout adjustments
* update images
* maintain internal links
* update CTAs
* perform minor formatting corrections
--> Ensure published content matches approved versions.
--> Review pages after publishing to ensure:
* layouts remain consistent
* desktop and mobile views display correctly
* forms, buttons and navigation function properly
* no formatting or publishing issues exist
--> Identify and resolve simple website issues independently.
--> Escalate development-related issues where required.

Accountability: You own the quality and presentation of published website content. If something breaks during publishing, it is your responsibility to identify it before our visitors do.

3. Social Media Operations
Responsibilities
--> Own the operational delivery of Privacy Ninja's approved social media content.
--> Schedule and publish content across assigned platforms.
--> Prepare posts using approved copy, graphics and templates.
--> Coordinate publishing calendars with marketing campaigns.
--> Monitor scheduled content to ensure successful publication.
--> Escalate issues affecting publishing schedules or campaign quality.

Accountability: You ensure approved content reaches the right audience accurately, consistently and on schedule.

4. Video Content Operations
Responsibilities
--> Assemble short-form educational videos using approved scripts, templates and AI-assisted workflows.
--> Perform quality assurance on:
* captions
* branding
* formatting
* audio
* video completeness
--> Produce recurring educational content for:
* PDPA
* MCST
* VAPT
* Cyber Hygiene
--> Prepare reusable content libraries for future campaigns.
--> Support structured content planning by organising reusable source materials.

Accountability: You own the operational consistency and publishing readiness of all recurring video content.

5. Product & Service Knowledge
Responsibilities
--> Build and maintain a strong understanding of Privacy Ninja's services and solutions.
--> Maintain organised internal reference materials covering:
* products
* services
* FAQs
* differentiators
* positioning
--> Identify outdated or inconsistent information.
--> Coordinate updates with relevant stakeholders.

Accountability: You are expected to understand our business sufficiently to recognise incorrect, incomplete or inconsistent messaging before it reaches customers.

6. Marketing Asset Management
Responsibilities
--> Maintain organised libraries of approved:
* sales decks
* one-pagers
* capability statements
* marketing collateral
* website assets
--> Ensure stakeholders are using the latest approved versions.
--> Coordinate updates when messaging or service offerings change.
--> Support preparation of campaign assets where required.

Accountability: You own the organisation, accessibility and operational readiness of our marketing assets.

7. Brand & Graphic Execution
Responsibilities
--> Own the operational quality of marketing visuals across Privacy Ninja's digital channels.
--> Create and adapt graphics for newsletters, websites, social media, presentations and marketing collateral using approved templates, brand guidelines and AI-assisted design tools.
--> Use AI effectively by providing clear context, prompts and reference materials to generate visuals that align with Privacy Ninja's brand, messaging and quality standards.
--> Review and refine AI-generated graphics to ensure they are:
* visually professional
* brand consistent
* accurate
* appropriate for the intended audience
--> Maintain consistency across all marketing materials in terms of layout, typography, colour palette, spacing and overall presentation.
--> Recognise when design requirements exceed internal capability and coordinate with external designers where necessary.

Accountability: You are not expected to be a professional graphic designer. However, you are expected to exercise good visual judgement and leverage AI effectively to produce high-quality marketing assets that meet Privacy Ninja's brand standards. You should know how to provide AI with the right context, refine its output and recognise when specialist design expertise is required.

8. Operational Improvement & Ownership
Responsibilities
--> Continuously identify opportunities to improve marketing workflows.
--> Recommend improvements to templates, SOPs and recurring processes.
--> Reduce repetitive manual work wherever practical.
--> Maintain organised documentation and operational checklists.
--> Escalate operational risks before they affect delivery.
--> Contribute ideas that improve execution quality, efficiency and consistency.

Accountability: You don't simply execute existing processes—you help improve them.
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REQUIRED EXPERIENCE
--> 2–4 years of experience in content operations, digital marketing, marketing coordination or similar roles.
--> Hands-on experience using WordPress and Elementor (or similar CMS platforms).
--> Experience managing recurring content calendars and publishing workflows.
--> Comfortable using AI-assisted productivity tools such as ChatGPT, Canva AI or similar tools.
--> Strong written English and attention to detail.
--> Highly organised and comfortable managing multiple recurring deliverables.
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PROFESSIONAL ATTRIBUTES
We're looking for someone who:
--> Takes ownership rather than waiting for instructions.
--> Pays attention to detail and takes pride in producing accurate, polished work.
--> Thinks proactively and identifies issues before they become problems.
--> Communicates clearly and escalates blockers early.
--> Is dependable, organised and follows through on commitments.
--> Learns quickly and continuously improves the way work is done.
--> Works well independently while collaborating effectively with others.
--> Embraces AI and technology to improve productivity and operational consistency.

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ABOUT PRIVACY NINJA
Privacy Ninja is a Singapore-based data protection and cybersecurity firm focused on making compliance and security practical for everyday businesses. Through services such as DPO-as-a-Service and vulnerability assessment and penetration testing (VAPT), we help organisations navigate PDPA obligations, strengthen their security posture, and build sustainable compliance practices — without the enterprise-level complexity or cost.

IMPORTANT: At Privacy Ninja, we look for people who embody our Privacy Ninja C.A.R.E. Framework -
– Character, Adaptability, Relational Communication, and Expertise – as these guide how we work and grow together.
This means individuals with strong work ethic, who are approachable, not afraid to admit mistakes, and committed to continuous learning and self-improvement (Character); who are not resistant to adopting new technologies, tools, AI, and automations (Adaptability); capable of clear, empathetic communication with clients and teams (Relational Communication); and who bring deep professional knowledge in the required and relevant skillsets for the role (Expertise). These four pillars define the kind of professionals who thrive in our fast-paced, high-trust environment.

OUR PHILOSOPHY
At Privacy Ninja, technical skills are important, but ownership is non-negotiable.
We value professionals who communicate proactively, identify problems before they become business issues, escalate blockers early, and take responsibility for outcomes rather than simply completing assigned tasks.
If you're looking for a role where you'll simply execute instructions, this position is unlikely to be the right fit.
If you enjoy solving problems, improving systems and taking ownership of meaningful work, we'd love to hear from you.