Compliance, Document Control & Administration Officer (RTO & NDIS)

# Compliance, Document Control & Administration Officer (RTO & NDIS)

**Company:** EDUK8U Group

**Businesses within the group:**

* International College of Queensland Australia (ICQA) – Australian Registered Training Organisation (RTO)
* Attend Care – Australian National Disability Insurance Scheme (NDIS) provider

**Location:** Remote (Philippines)

**Employment Type:** Full-Time (40 hours per week)


## Join an Australian Education and Healthcare Group

EDUK8U is seeking an experienced **Compliance, Document Control & Administration Officer** to support two growing Australian businesses:

* **ICQA** – an established Australian Registered Training Organisation (RTO)
* **Attend Care** – an NDIS disability services provider

This is **not an entry-level administrative role.**

We are looking for someone with proven experience in **compliance administration, document control, quality systems, records management, audit preparation, and version-controlled documentation.**

If you have previously worked in an **RTO, NDIS, healthcare, ISO, aged care, education, government, or another highly regulated environment, we would love to hear from you.**

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## Your Primary Responsibilities

### RTO Compliance Support (ICQA)

* Maintain and organise compliance documentation in accordance with Australian RTO requirements
* Review, update, and maintain Training and Assessment Strategies (TAS)
* Maintain trainer matrices, validation records, mapping documents, assessment tools, and evidence files
* Prepare audit-ready documentation for internal and external audits
* Monitor document review dates and ensure documents remain current
* Maintain student files and compliance records
* Support the implementation of new policies, procedures, and compliance requirements
* Track corrective actions and maintain compliance registers
* Ensure all documentation follows version-control procedures

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### NDIS Compliance Support (Attend Care)

* Maintain NDIS policies, procedures, forms, templates, and operational documentation
* Support preparation for NDIS audits and quality reviews
* Organise evidence required for audits and accreditation activities
* Maintain participant, staff, and operational records
* Track document review schedules and compliance requirements
* Maintain i ---------- , risk, and quality registers
* Support continuous improvement activities

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### Document Control & Quality Management

* Create and maintain structured filing systems
* Manage document numbering, version control, and document registers
* Ensure all documents are correctly stored and archived
* Identify missing, outdated, or incomplete documentation
* Standardise templates and formatting across multiple business units
* Ensure all compliance documents are audit-ready at all times
* Manage cloud-based document storage systems

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### Administrative Responsibilities

* Data entry and record management
* Calendar management and meeting coordination
* Preparation of reports and compliance summaries
* Creation of forms, templates, and administrative documents
* Updating spreadsheets and tracking systems
* General administrative support for management

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## Essential Requirements (Must Have)

* Solid experience in compliance, document control, quality assurance, or administration
* Previous experience working in an **RTO, NDIS, healthcare, education, aged care, ISO, or other regulated environment**
* Exceptional attention to detail
* Strong document management and version-control skills
* Excellent written and verbal English
* Advanced Microsoft Office skills, including:

* Word
* Excel
* PowerPoint
* Outlook
* SharePoint
* Experience using cloud-based document management systems
* Ability to work independently with minimal supervision
* Strong organisational and time-management skills
* Ability to manage multiple projects simultaneously
* Ability to follow processes, procedures, and compliance requirements precisely

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## Highly Desirable

* Experience with Australian RTO compliance
* Knowledge of ASQA requirements
* Knowledge of the Standards for RTOs
* Experience preparing documents for audits
* Experience working with an NDIS provider
* Experience with ISO 9001 quality management systems
* Experience with Student Management Systems (SMS)
* Experience using AI tools such as ChatGPT or Claude for document development and administrative support

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## Personal Attributes

We are looking for someone who is:

* Extremely organised
* Process-driven
* Meticulous with documentation
* Proactive and solution-focused
* Able to identify gaps before they become problems
* Comfortable working under audit and compliance deadlines
* Reliable, accountable, and consistent

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## Key Performance Indicators (KPIs)

* 100% document version-control compliance
* Audit documentation maintained and updated
* Policies and procedures reviewed on schedule
* Compliance registers maintained accurately
* Evidence files kept audit-ready
* Deadlines consistently achieved

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## To Apply, Please Include:

* Your updated CV
* A cover letter outlining your experience in compliance and document control
* Examples of your experience with RTO, NDIS, healthcare, education, or quality systems
* A list of the software and systems you have previously used

**Applications without demonstrated compliance or document-control experience will not be considered.**

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*This position has been developed by combining common requirements found across Australian SEEK advertisements for document control, compliance administration, RTO compliance, and governance roles, together with Australian RTO and NDIS compliance responsibilities.* Sources: SEEK job advertisements and related listings.