Community Operations Specialist

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: TYPE OF WORK

Full Time

: SALARY

$3 to $6

: HOURS PER WEEK

40

: DATE UPDATED

Jul 27, 2026

JOB OVERVIEW

WE’RE HIRING: COMMUNITY OPERATIONS SPECIALIST

Are you energetic, outgoing, organized, and passionate about helping people succeed? Digital Products Creators is looking for a confident **Community Operations Specialist** to support, engage, and retain members of our growing community.

This is a phone-focused retention position.** You will make daily outbound calls to members who have become inactive, missed trainings, experienced payment issues, or may be considering canceling. Your goal is to understand what is holding them back, help solve the problem, and get them re-engaged with the program.

## STEP 1: SUBMIT YOUR VIDEO

Record a professional **2–3 minute video** sharing:

1. Your name and a quick introduction
2. Why you want to work with Digital Products Creators
3. Why you are great at motivating and supporting members
4. Your experience using GoHighLevel
5. One fun fact about yourself

**No video means your application will not be considered.**

WHAT ARE YOUR JOB DUTIES

* Make at least 50 outbound retention calls per day
* Call inactive members at the 15-, 30-, 45-, and 60-day marks
* Identify why members stopped participating and help remove their obstacles
* Re-engage members before they cancel or request a refund
* Follow up with members until they become active again
* Welcome new members within 24 hours of sign-up
* Respond to support emails, texts, and voicemails
* Log every call, outcome, and follow-up in GoHighLevel immediately
* Support LIVE Zoom trainings and community sessions
* Train members to use Canva
* Present $497, $997, and $1,997 upgrades when appropriate
* Track sales and submit daily reports

REQUIRED EXPERIENCE

**Hands-on GoHighLevel experience is required.**

You should also have:

* Retention, customer-service, sales, or client-support experience
* Confidence making a high volume of outbound calls
* Strong communication and active-listening skills
* Experience with Zoom, Canva, and online communities
* Excellent follow-up and organization skills
* A dependable internet connection and professional workspace

This role is perfect for someone who loves talking to people, can confidently handle objections, follows through on every commitment, and enjoys helping members get back on track.

You must be available during 12:00 PM–9:00 PM EST and attend required Monday and Wednesday staff meetings. Record your video and apply today. We can’t wait to meet you!**

SKILL REQUIREMENT

Technical Support Customer Service

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Community Operations Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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