Community Operations & Customer Success Lead

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: TYPE OF WORK

Full Time

: SALARY

$900 - $1500 per. month

: HOURS PER WEEK

40

: DATE UPDATED

Jul 10, 2026

JOB OVERVIEW

HELP BUILD ONE OF THE WORLDS HAPPIEST AI COMMUNITIES
Remote | Philippines | Full Time | Long-Term Career Opportunity

Don’t join another support team. Build one.

Most customer support jobs are about answering tickets. This isn’t.

At Marlee, you’ll become one of the most influential people in our company.

Every day you’ll help shape the experience of thousands of people around the world—from students discovering their strengths for the first time to leaders inside Fortune 500 companies transforming how their teams work.

Some days you’ll be helping customers solve problems.

Other days you’ll be testing new AI features before they’re released.

You’ll improve customer journeys.

Manage email campaigns.

Support our creator community.

Help run our social media.

Build AI-powered workflows.

Improve systems.

Create exceptional experiences.

And as we grow, you’ll help build and lead our Community Happiness team.

If you love variety, ownership, learning and making people genuinely happy…

…this might be your dream role.

WHY YOU WILLL LOVE MARLEE

At Marlee, we’re on a mission to empower every person and every team in the world to realise their full potential.

Our AI-powered platform combines behavioural science, coaching and artificial intelligence to help people understand themselves, collaborate better and perform at their best.

Today we’re proud to support people in over 96,000 organisations across 195 countries, including many Fortune 500 companies.

But we’re just getting started.

We’re a small, ambitious Australian technology company with a global team across Australia and the Philippines.

Our size means you’ll never be “just another employee.”

Your ideas will matter.

Your work will matter.

You’ll have genuine ownership and the opportunity to grow as we grow.

THIS ROLE IS PERFECT FOR SOMEONE WHO...

Loves helping people.
Thinks proactively instead of waiting to be told what to do.
Notices details that other people miss.
Loves improving systems and making things better.
Gets excited by AI and new technology.
Wants a long-term career with plenty of opportunities to learn.
Wants their work to positively impact people all over the world.

WHAT YOU WILL OWN

Community Happiness
- Deliver exceptional customer support across email, chat and other support channels.
- Support everyone from individual users through to enterprise customers and Fortune 500 organisations.
- Help create customer experiences that people genuinely remember.

Product Quality
- Test new features before they reach customers.
- Report bugs clearly.
- Verify fixes
- Help our Product and Engineering teams build an exceptional product.

Customer Communications
- Build and manage email campaigns.
- Review customer communications.
- Maintain customer journeys.
- Help improve onboarding and engagement.

Social Media & Community
- Schedule and publish content.
- Monitor conversations.
- Respond to our community.
- Support engagement across multiple social platforms.

Creator & Influencer Programs
- Help onboard and support our growing creator community.
- Coordinate communications.
- Help creators succeed with Marlee.
- Support influencer campaigns and partnerships.

AI & Automation
_ Use AI every day to improve the way we work.
- Experiment with ChatGPT, Claude, Gemini and other AI tools.
- Help automate repetitive tasks.
- Continuously improve how our team operates.

Continuous Improvement
- One of our values is Pursue Excellence.
- We believe every process can become better.
- Every customer experience can become smoother.
- Every workflow can become smarter.
- You’ll play a huge role in helping us continuously improve.

ABOUT YOU

You probably have experience in many of these:

* Customer Support
* Customer Success
* Community Management
* Operations
* Marketing Operations
* Product QA
* Social Media
* Email Marketing

Most importantly…

You’re someone who gets things done.

You don’t wait for permission.

You naturally look for ways to improve everything around you.

You enjoy working independently while collaborating closely with your team.

You genuinely care about people.

Experience we’d love

* 3+ years in Customer Support, Community Management or Customer Success.
* Experience supporting SaaS or technology products.
* Experience using Intercom, Zendesk or similar support platforms.
* Strong written English communication skills.
* Excellent organisational skills.
* Ability to manage multiple priorities.
* High attention to detail.
* Comfortable working with customers from around the world.

YOU'LL BE COMFORTABLE USING:

* Slack
* Google Workspace
* Canva
* Intercom or similar support platforms

Bonus points if you’ve worked with

* ChatGPT
* Claude
* Copilot
* Gemini
* HighLevel (GHL)
* Shopify
* Braze
* Website CMS platforms
* Community management platforms
* Linear or Jira

Don’t worry if you haven’t used every platform—we care far more about your curiosity and willingness to learn.

YOUR GROWTH AND LEARNING

We’re looking for someone who wants to build a career—not simply find another remote job.

You’ll receive ongoing training and opportunities to deepen your skills across:

* Customer Success
* AI tools and automation
* Community Operations
* Marketing Operations
* Product Quality Assurance
* Leadership

As Marlee grows, this role can grow into further leadership or specialist opportunities across Customer Success, Operations, Growth, Marketing or Product.

If you’re committed to continuous learning and pursuing mastery, you’ll fit right in.

THE DETAILS

Location: Remote – Philippines
Employment: Permanent Full-Time / 40 hours per week
This role is intended to be your primary full-time employment. We are looking for someone who wants to grow with us for years to come.

Working hours: Preferred 7:00am – 3:00pm Philippines Time
This overlaps with our Australian workday and allows close collaboration with our Sydney team.

Salary: US$900 – US$1,500 per month Depending on experience.

BENEFITS

Time Off in Lieu (TOIL) for approved work outside normal hours
Ongoing learning and development
AI training and access to the latest tools
Career progression opportunities
Work with global customers including Fortune 500 companies
Friendly Australian and Filipino team
Purpose-driven work making a genuine impact

About our culture

We’re ambitious.
We care deeply about our customers.
We move quickly.
We help each other.
We celebrate curiosity.
We pursue excellence.

We’re building a company that we hope people will be proud to spend many years of their careers with.

If you’re looking for a place where you can grow, contribute meaningful ideas, embrace AI, and help shape the future of work, we’d love to meet you.

READY TO APPLY

Please apply through OnlineJobs.ph and include:

* Your resume
* A short cover letter telling us why you’d be a great fit
* The customer support platforms you’ve used
* Any AI tools you’ve worked with
* Your internet speed
* Your expected start date

We’d also love to hear about one process you’ve improved in a previous role and the impact it had.

Please note: To ensure a fair recruitment process, applications will only be considered if submitted through OnlineJobs.ph. Please do not contact us through email, LinkedIn or other channels regarding this role.

SKILL REQUIREMENT

Customer Support Management Communication Organization

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Community Operations & Customer Success Lead

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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