Collections & Accounts Receivable Specialist (Homeowner Insurance Required)

About the Company

Our client is a leading property restoration and remediation company serving residential and commercial clients across the United States. Specializing in water and fire damage restoration, mold remediation, pack outs, and construction, the company is committed to helping property owners recover quickly and efficiently. The team is growing, and they are looking for dedicated professionals to support their mission of delivering exceptional service.

Role Overview
We are seeking a highly motivated and detail-oriented Collections & Accounts Receivable Specialist to join our team remotely from the Philippines. This role is critical to maintaining healthy cash flow by managing outstanding accounts, following up on insurance claims, and ensuring timely collections. A significant component of this role involves reviewing and interpreting insurance estimates, including understanding line items, pricing, scope of work, and coverage details. The ideal candidate is a self-starter who thrives in a fast-paced environment, takes ownership of their work, and consistently delivers results.

Key Responsibilities
• Manage the full collections cycle including outbound calls, emails, and follow-ups to recover outstanding balances from clients and insurance carriers.
• Review, interpret, and analyze insurance estimates and restoration project documentation, including understanding line items, scope of work, pricing breakdowns, and coverage details.
• Cross-reference insurance estimates against invoices and job records to identify discrepancies, underpayments, or missing line items.
• Track, process, and follow up on property insurance claims, ensuring timely resolution and payment.
• Communicate with insurance adjusters, carriers, and third-party administrators to resolve claim disputes and negotiate payment.
• Maintain and update the CRM system daily with accurate notes, payment statuses, claim updates, and communication logs.
• Reconcile accounts receivable records and investigate discrepancies to ensure accurate billing.
• Coordinate with internal teams to resolve billing disputes, obtain supporting documentation, and expedite claim approvals.
• Generate accounts receivable aging reports and provide regular status updates to management.
• Identify delinquent accounts and implement appropriate escalation procedures.
• Maintain organized records of all collection activities and correspondence.
• Ensure compliance with company policies and best practices related to accounts receivable and collections.

Required Qualifications
• Minimum 2 years of experience in collections, accounts receivable, or a related financial/accounting operations role.
• Demonstrated experience reading, interpreting, and working with insurance estimates, particularly in the property restoration, construction, or insurance adjusting industry. This is a core function of the role and cannot be learned on the job.
• Experience working with insurance claims, specifically property insurance claims, including communication with adjusters and carriers.
• Proficiency with CRM platforms and accounting software.
• Excellent verbal and written English communication skills.
• Strong attention to detail with the ability to manage multiple accounts simultaneously.
• Self-motivated with a proven ability to meet deadlines and hit targets with minimal supervision.
• Reliable high-speed internet connection and a dedicated, quiet home office setup.

Preferred Qualifications
• Experience supporting US-based companies in the property restoration, remediation, or home services industry.
• Familiarity with the full insurance claim lifecycle.
• Background in accounting operations, invoicing, or financial reporting.
• Experience working full-time US Eastern Time Zone hours.

Compensation
This role offers a competitive monthly compensation structure:
• Base Salary
• Performance Bonus: Up to $500 per month, based on meeting or exceeding performance criteria established by your supervisor.
The performance bonus is discretionary and may be adjusted at the company’s sole discretion. Exceptional performers may be eligible for additional increases.

What We Offer
• Full-time, stable position with a growing US-based company.
• Opportunity to make a real impact on the business and grow within the organization.
• Supportive management with clear communication and expectations.
• A collaborative team environment that values accountability and results.

Work Requirements
• This is a full-time, dedicated position. The selected candidate must work exclusively for the company and may not hold concurrent employment at any time.
• Time-tracking software will be installed from day one as part of standard company policy.
• Work hours align with US Eastern Time Zone (EST/EDT) business hours, 40 to 45 hours per week.

How to Apply
If you are a results-driven professional with a passion for collections and accounts receivable, we would love to hear from you. Please submit your resume along with a brief summary of your relevant experience, including any insurance estimate reading, claims processing, or property insurance collections background.