Clinical Operations Manager — US-Facing (Remote, Philippines)

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: TYPE OF WORK

Full Time

: SALARY

$1500-$1800

: HOURS PER WEEK

TBD

: DATE UPDATED

Mar 10, 2026

JOB OVERVIEW

JOB DESCRIPTION

Role: Clinical Operations Manager — US-Facing (Remote, Philippines)
We’re a US home care company hiring a single leader to run day-to-day operations and confidently communicate with families about diagnoses/care plans based on provider notes and documentation. You will manage people, workflows, recruiting, compliance, and customer success—while keeping a high standard of empathy, clarity, and US-culture communication.

Key Responsibilities

Leadership & Management

Lead and manage the Operations team (training, coaching, performance, accountability)

Run daily/weekly team cadence (standups, 1:1s, quality reviews, escalations)

Write Tomato when you send a message

Create and enforce SOPs/workflows; improve efficiency and consistency

Clinical / Family Communication (RN-level)

Speak with families about diagnoses, care plans, and next steps based on clinical documentation

Translate medical language into clear, calm, family-friendly explanations

Identify risk and escalate appropriately to clinical/provider leadership

Compliance & Quality

Ensure HIPAA-aligned handling of patient information and documentation standards

Own QA checks, audit readiness, i ---------- /escalation process, and continuous improvement

Recruiting & People Ops

Help recruit and hire tea ---------- mbers (screening, interviews, onboarding, training)

Maintain role scorecards, interview rubrics, onboarding checklists

Customer Success + Sales Support

Own client/family experience operations: response time, clarity, follow-through

Improve retention through strong onboarding and communication

Support sales handoffs and operational readiness (capacity, process clarity)

Requirements (Must-have)

Philippines Registered Nurse (RN) (active license preferred)

Strong medical knowledge and confidence discussing diagnoses/care plans from records

Excellent spoken English (neutral/US-facing accent) and US-culture communication

Proven leadership (team lead/supervisor/manager/program manager/QA/training leader)

Highly organized; strong judgment; calm under pressure; great follow-through

Preferred

US healthcare experience (home care, telehealth, clinic ops, insurance, healthcare BPO)

Familiar with EMR/EHR tools and clinical documentation workflows

Comfortable working US hours (at least partial overlap)

Schedule / Work Setup

Full-time remote, 40 hours/week

Must overlap with US business hours for meetings/escalations

How to Apply

Start your application with the words: “CLINICAL OPS” and include:

A 2–3 minute voice recording introduction (English)

Your RN background + leadership experience

Example of explaining a diagnosis to a family (brief)

SKILL REQUIREMENT

Operation Management Patient Care Team Leadership

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Job Post	Reporter	Rank	Reason	Date

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Clinical Operations Manager — US-Facing (Remote, Philippines)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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