Clinical Operations Manager

Clinical Operations Manager

Full-Time Remote Position | Philippines-Based | U.S. Eastern Time Hours

Zeabe is a growing non-medical home care agency based in Delaware, USA. We provide dependable in-home care services and are building the operational systems needed to support continued growth without compromising quality, compliance, or client service.

We are looking for an experienced Clinical Operations Manager who can take ownership of the day-to-day execution behind our clinical services.

This is not a nursing position and it is not a general virtual assistant role. It is an operational management position for someone who is highly organized, confident following up with others, attentive to detail, and committed to ensuring important work is completed correctly and on time.

About the Role

The Clinical Operations Manager is responsible for the day-to-day operational execution of Zeabe’s clinical services. The role ensures clients move smoothly from referral through admission, ongoing supervision, and service delivery while maintaining accurate records, timely follow-up, and regulatory compliance.

You will serve as the operational right hand to the Director of Nursing / Clinical Director. While the Clinical Director owns clinical standards, quality, and clinical leadership, you will own coordination, execution, accountability, and follow-through across the Clinical Support Team, Staffing Coordinator, and PRN Registered Nurses.

Your primary objective will be to build and maintain a reliable clinical operating system that consistently delivers timely, compliant, and well-coordinated care.

What You Will Be Responsible For
* Coordinate clinical operations from referral and admission through ongoing supervision and service delivery.
* Ensure admissions, supervisory visits, documentation, and follow-up activities are completed on time.
* Maintain accurate, complete, and compliant clinical records across all required systems.
* Lead the Clinical Support Team and Staffing Coordinator to deliver consistent operational outcomes.
* Coordinate PRN Registered Nurse assignments and monitor completion of required clinical activities.
* Identify operational risks, resolve process gaps, and escalate clinical concerns to the Clinical Director.

What This Role Really Requires
This role requires more than maintaining a task list.

You will be expected to know what is due, who is responsible, what is incomplete, and what needs to happen next. You must be comfortable questioning information that appears inaccurate, following up on missed deadlines, and continuing to pursue an item until it is fully resolved.

You will have operational authority within your assigned responsibilities, but you must also recognize when an issue requires clinical judgment and escalate it appropriately to the Clinical Director.

The right person will bring structure, urgency, accuracy, and accountability to an environment where several clinical workflows may be active at the same time.

What Success Looks Like
You will be successful in this role when:

* Admissions and required clinical visits are scheduled and completed on time.
* PRN nurses understand their assignments and outstanding requirements.
* Missing or incomplete documentation is identified and resolved promptly.
* The Clinical Director has clear visibility into the status of clinical activities.
* Open items are actively managed rather than allowed to remain unresolved.
* Tea ---------- mbers are held accountable for agreed deadlines and requirements.
* Clinical records remain accurate, complete, and up to date.
* Operational issues are resolved at the appropriate level.
* Clinical concerns are recognized and escalated promptly.
* Recurring problems result in improved systems rather than repeated workarounds.

This Role Is Likely a Good Fit for You If…
* You take ownership of a process and do not wait for someone else to tell you it is falling behind.
* You notice when a date, document, signature, status, or required field is missing.
* You are comfortable asking someone why an assignment has not been completed.
* You continue following up until an issue is fully resolved, not merely acknowledged.
* You enjoy bringing order and control to complicated operations.
* You prefer clear expectations, defined standards, and measurable outcomes.
* You maintain a sense of urgency without sacrificing accuracy.
* You are comfortable checking other people’s work and addressing missed requirements.
* You can quickly explain the status of each important open item.
* You work well independently and communicate clearly when decisions or escalation are needed.
* You are willing to challenge information that appears incomplete or inconsistent.
* You take satisfaction in making an operation dependable and predictable.

This Role May Not Be the Right Fit for You If…
* You avoid following up because you are concerned it may make someone uncomfortable.
* You prefer to wait for detailed instructions before taking action.
* You assume work has been completed without verifying it.
* You regularly lose interest in documentation, recurring follow-up, or administrative detail.
* You dislike working within established procedures or compliance requirements.
* You prefer a primarily creative, sales-focused, or relationship-building position.
* You are uncomfortable pointing out errors or missed deadlines.
* You frequently start tasks but do not consistently close them.
* You prioritize avoiding conflict over addressing an important performance issue.
* You become overwhelmed when managing several deadlines or workflows at once.

Experience and Qualifications
We are looking for someone with:

* Significant experience in healthcare operations, home care operations, clinical administration, medical administration, or another regulated service environment.
* Experience coordinating appointments, documentation, deadlines, personnel, and multiple operational workflows.
* Experience supervising, leading, or coordinating remote tea ---------- mbers.
* Strong written and spoken English.
* Excellent attention to detail and documentation accuracy.
* Confidence following up on late, incomplete, or inaccurate work.
* The ability to distinguish operational matters from issues requiring clinical escalation.
* Strong working knowledge of spreadsheets, task-management systems, and cloud-based business applications.
* The ability to learn and consistently follow documented procedures.
* A reliable computer, stable internet connection, and professional remote work environment.
* Availability to work during the required U.S. Eastern Time schedule.

You do not need to be a Registered Nurse. However, experience working within a healthcare, home care, medical, or compliance-sensitive environment is strongly preferred.

You are not expected to have prior experience with every system. We are more interested in your ability to learn structured software systems, maintain accurate information, and follow documented processes consistently.

Working Hours

This is a full-time remote position working during agreed U.S. Eastern Time hours.

Expected schedule: 8:00am to 4:30pm Monday to Friday EST

Monthly compensation: US$1,800 to $2,400 per month

Compensation will be based on experience, qualifications, and demonstrated ability to manage healthcare or clinical operations.

How to Apply (Read Carefully)

We use structured systems and automation heavily, so attention to detail matters — starting with your application.

Step 1: Apply through OnlineJobs.ph

Step 2: In your application message, mention this EXACT role: Clinical Operations

Applications that do not follow these instructions exactly will not be considered.