Journey Psyche Psychiatry & Virtual Care

Clinical Intake & Operations Coordinator (Full-Time | Remote)

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: TYPE OF WORK

Any

: SALARY

$5.50-$6.50

: HOURS PER WEEK

40

: DATE UPDATED

Mar 22, 2026

JOB OVERVIEW

Company: Journey Psyche
Industry: Psychiatry & Virtual Mental Healthcare
Schedule: Full-time (8 hours/day, U.S. business hours overlap required)

About the Role

Journey Psyche is a growing multi-state psychiatry practice seeking a highly organized, systems-oriented Clinical Intake & Operations Coordinator.

This is not a casual admin role. This position sits at the front line of patient entry, insurance verification logic, communication discipline, and clinical operations flow.

If you thrive in structure, accountability, and healthcare systems — this role is for you.

Core Responsibilities

• Manage new patient intake (Zocdoc, website, referrals)
• Enter and manage patient threads inside Updox (communication platform)
• Apply structured tagging protocols (no gray threads)
• Verify insurance eligibility and understand:
• Deductibles
• Copays
• PPO / EPO / HMO differences
• Communicate clearly with patients regarding coverage and payment expectations
• Schedule appointments inside Practice Fusion (EHR)
• Monitor refill workflows and appointment follow-ups
• Maintain end-of-day reporting discipline
• Ensure 24-hour response compliance on all patient communications

Required Skills

• Healthcare experience strongly preferred (mental health a plus)
• Strong understanding of U.S. insurance terminology (deductible, copay, coinsurance)
• Excellent written communication skills
• Extremely detail-oriented
• Comfortable working inside structured systems
• High accountability and self-management
• Ability to follow strict communication and tagging protocols

Must Have C1 or C2 English

Must Be Comfortable With:

• Performance metrics
• Daily tracking reports
• Clear ownership of tasks
• Structured operating procedures
• U.S. healthcare workflows
Bonus If You Have:

• Experience with Updox, Practice Fusion, Alma, or Zocdoc
• Psychiatry or behavioral health exposure
• Prior intake or eligibility verification experience

SKILL REQUIREMENT

Healthcare Systems Administration Patient Care

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Journey Psyche Psychiatry & Virtual Care

Clinical Intake & Operations Coordinator (Full-Time | Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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