Client Support & GoHighLevel Specialist

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: TYPE OF WORK

Full Time

: SALARY

$5-$6/hour depending on experience

: HOURS PER WEEK

40

: DATE UPDATED

Sep 28, 2026

JOB OVERVIEW

BCT Tax Center is looking for a full-time Client Support & GoHighLevel Specialist to join our team long-term.
We are looking for someone who has BOTH excellent client communication skills and real hands-on experience with GoHighLevel (GHL). This is not just a data-entry or basic administrative VA position.
WORK SCHEDULE
• Full-time – 40 hours per week
• Monday through Friday
• 8 hours per day
• Must work U.S. Eastern Time business hours
• Reliable attendance, internet, computer, headset, and a quiet professional workspace are required
CLIENT SUPPORT RESPONSIBILITIES
• Make outbound calls to U.S.-based clients
• Answer and return client calls
• Follow up with prospective and existing clients
• Schedule and confirm appointments
• Follow up regarding missing documents or information
• Send follow-up emails and text messages
• Update client records after calls
• Document client communications in our systems
• Escalate tax-specific questions to the appropriate team member
• Communicate professionally and confidently with clients
GOHIGHLEVEL RESPONSIBILITIES
We need someone with real hands-on GoHighLevel experience, including:
• CRM and contact management
• Opportunities and pipelines
• Workflows and automations
• Triggers
• Calendars and appointment scheduling
• Forms and surveys
• Email and SMS campaigns
• Tags and custom fields
• Lead nurturing
• Workflow troubleshooting
• Subaccounts
• Snapshots
• User permissions and integrations
Experience with GoHighLevel SaaS Mode is strongly preferred, including subaccounts, snapshots, SaaS plans, automated onboarding, and troubleshooting.
ADMINISTRATIVE RESPONSIBILITIES
• Calendar and email management
• CRM updates
• Data entry
• Following established SOPs
• Assisting with documenting new procedures
• Supporting management and other team members
• Providing daily updates on completed and pending work
REQUIREMENTS
• Excellent spoken and written English
• Comfortable speaking with U.S.-based clients by phone
• Previous client/customer service experience
• Hands-on GoHighLevel experience
• Strong organization and attention to detail
• Ability to follow written procedures
• Ability to troubleshoot and solve problems independently
• Professional and dependable
• Must be able to maintain strict confidentiality
• Must be available to work U.S. Eastern Time
HOW TO APPLY
Start your application with the words “BCT GHL SPECIALIST.”
Then answer ALL of the following:
1. How many years have you worked as a Virtual Assistant?
2. How many years have you used GoHighLevel?
3. Have you made outbound calls to U.S.-based clients? Describe the calls you made.
4. What have you personally built or managed inside GoHighLevel?
5. Have you created or managed GHL subaccounts?
6. Have you worked with snapshots? Explain how you used them.
7. Have you built workflows and automations from scratch? Give one example.
8. Have you worked with SaaS Mode in GoHighLevel? If yes, explain exactly what you have done.
9. Have you configured SaaS plans or automated onboarding for new clients?
10. Are you comfortable making and receiving client calls throughout your workday?
11. Are you available to work 8 hours per day, Monday–Friday, during U.S. Eastern Time?
12. What is your desired hourly rate?
13. How soon can you start?
Shortlisted applicants will participate in an interview and may be asked to complete a paid skills assessment involving client communication and GoHighLevel.
We are looking for someone who wants to become a dependable, long-term member of the BCT Tax Center team.

SKILL REQUIREMENT

Phone Support Customer Service GoHighLevel

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Client Support & GoHighLevel Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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