Client Success Support Assistant | Part-Time | Remote

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Part Time

: SALARY

$8-$16/hour

: HOURS PER WEEK

40

: DATE UPDATED

Aug 5, 2026

JOB OVERVIEW

---------- is looking for a reliable, detail-oriented Client Success Support Assistant to support our client success team.

This is a behind-the-scenes operational role. You won't be responsible for retention or refund calls themselves. Instead, you'll take the information from those calls and make sure every promised action is communicated clearly, completed correctly, and followed through to completion.

What You'll Do
Draft and send post-call client emails using approved templates.
Clearly communicate decisions, refund details, timelines, and next steps.
Own client email threads and ensure questions are answered the same business day.
Send precise action requests to internal teams such as Support, IT, Design, Ads, and Coaching.
Track every request until it is fully completed and confirmed.
Follow up with internal teams when deadlines are missed.
Maintain accurate case trackers and weekly reports in Google Sheets.
Ensure client records, names, dates, figures, and other details are accurate before anything is sent.
Use AI tools to help draft emails, summaries, and internal requests while carefully fact-checking all AI-generated content.
Handle sensitive client and financial information with discretion.
What We're Looking For

Required:

Native or near-native written English.
Excellent professional email-writing skills.
Experience writing client-facing communication in another person's or company's voice.
Background in Customer Success, Retention, Account Management, Executive Assistance, Operations, or a similar role.
Comfortable communicating financial decisions, refunds, and other potentially difficult information professionally and clearly.
Extremely organized with strong attention to detail.
Excellent follow-through and ability to manage tasks independently without constant supervision.
Comfortable using AI tools for drafting and administrative work.
Strong judgment and a habit of fact-checking information before sending it.
Able to handle confidential and sensitive information professionally.
Reliable availability during EST business hours.
Nice to Have
Experience in coaching, education, or high-ticket programs.
Experience with refunds, chargebacks, disputes, or similar workflows.
Experience maintaining trackers and reports in Google Sheets.
Experience working with ticketing or CRM systems.
Work Arrangement
Part-time contractor
Remote
EST working hours
$8–$16 USD/hour, depending on experience
Long-term opportunity for the right person

This role involves access to sensitive client and financial information. An NDA and data-handling agreement will be required before access is granted.

How to Apply

Please include:

A brief introduction and summary of your relevant experience.
Examples of similar client-facing or operational work you've handled.
Your experience using AI tools professionally.
Your availability during EST hours.
Your desired hourly rate.

Important: Please answer the following questions in your application:

1. A client enrolled in a coaching program for $6,000 three weeks ago. They haven't had enough time to use the program and are requesting a full refund. The policy states there are no refunds after 14 days. The only authorized resolution is a 50% refund ($3,000) to the original card, processed within 5–7 business days, cancellation of remaining installments, and termination of program access effective today. The client needs to confirm by Friday whether they accept.

Draft a 150–200 word email communicating this decision professionally.

2. Describe a time you had to deliver financial or contractual news in writing that the recipient did not want to hear. What did you write, and what would you change if you were rewriting it today?

3. You're given a strict internal template for sending requests to other teams. It says: no pleasantries, no additional context, and no editorializing. You personally believe adding context would make the request clearer. What would you do?

4. You use an AI tool to draft a client email from a case summary. Walk us through exactly what you would check before sending the email.

5. Tell us about a recurring task you owned end-to-end without someone checking your work every day. How did you make sure nothing slipped through the cracks? Give an example of something that almost did.

We're looking for someone who is extremely reliable, precise, professional, and comfortable taking ownership of client requests from start to finish.

If that sounds like you, we'd love to hear from you.

SKILL REQUIREMENT

Accounts Reconciliations Records Retrieval Client Relationship Management

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Job )	0.1167
Total Execution Time	0.1185

GET DATA

No GET data exists

MEMORY USAGE

1,503,320 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Client-Success-Support-Assistant-Part-Time-Remote-1703409

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.1089 seconds) (Hide)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0065	SELECT * FROM `employer_jobs` WHERE `job_id` = 1703409 LIMIT 1
0.0008	SELECT * FROM `employers` WHERE `employer_id` = 848410 LIMIT 1
0.0037	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1703409 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-08-29',ej.date_added) duration_days, DATEDIFF('2026-08-29',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-08-29',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1703409'
0.0007	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1703409
0.0008	`UPDATE employer_jobs SET hit_counts = '*Aug-05-2026=1629Aug-06-2026=233Aug-07-2026=98Aug-08-2026=25Aug-09-2026=39Aug-10-2026=72Aug-11-2026=42Aug-12-2026=26Aug-13-2026=20Aug-14-2026=26Aug-15-2026=9Aug-16-2026=4Aug-17-2026=20Aug-18-2026=10Aug-19-2026=20Aug-20-2026=11Aug-21-2026=10Aug-22-2026=4Aug-28-2026=1*Aug-29-2026=1' WHERE job_id= '1703409'`
0.0007	`UPDATE employer_jobs SET monthly_hits = '***Aug-2026=2298' WHERE job_id= '1703409'`
0.0019	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1703409' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1703409
0.0920	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '848410' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0003	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1787966207
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Client-Success-Support-Assistant-Part-Time-Remote-1703409
csrf-token	66ade76f6c83ddda70f03ab4d1c6da83

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.54
HTTP_DNT

Client Success Support Assistant | Part-Time | Remote

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?