Client Success Specialist - Faith-Based SaaS Company

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: TYPE OF WORK

Full Time

: SALARY

$12-15USD/hour

: HOURS PER WEEK

40

: DATE UPDATED

Aug 13, 2026

JOB OVERVIEW

We are hiring a Client Success Specialist to support one of the most important parts of our company: ensuring every new client successfully launches inside Multiply OS, adopts the platform, and becomes a long-term, successful user.

This is not a support-only role. This is not a passive onboarding role.

This is an ownership role for client success and implementation.

You will be the person responsible for making sure no client falls through the cracks and that every company we bring into Multiply OS is set up for success from day one.

You will work directly with the Client Success Manager and support the operational engine behind client onboarding, implementation, and adoption, helping them successfully implement the platform, integrate their company data into the system, adopt it into their business, so that they become long-term advocates and raving fans.

KEY RESPONSIBILITIES
You will be responsible for the full client onboarding and implementation journey, including:
- Leading onboarding and implementation calls with new clients
- Setting up client dashboards inside Multiply OS
- Collecting, organizing, and importing company data, metrics, and information
- Training clients on how to use the platform effectively
- Following structured onboarding checklists and implementation processes
- Managing onboarding timelines and ensuring clients stay on track
- Acting as the main point of contact during onboarding
- Troubleshooting client questions, confusion, or adoption issues
- Coordinating with internal tea ---------- mbers (product, development, leadership) as needed
- Tracking onboarding progress and ensuring completion of all implementation steps
- Ensuring clients are actively using the platform and seeing value quickly

Your success is measured by one thing:
- Are clients successfully onboarded, actively using Multiply OS, and staying long-term?

WHAT WE'RE LOOKING FOR
This role is for someone who is:
- Highly organized and process-driven
- Extremely detail-oriented
- Tech-savvy and quick to learn new software systems
- A strong communicator who is confident on Zoom and in client conversations
- Naturally proactive (doesn’t wait to be told what to do)
- Comfortable managing multiple clients and moving parts at once
- Calm, structured, and reliable under pressure
- Passionate about helping people succeed
- Strong in follow-through and accountability
- Excited to work in a fast-paced, evolving startup environment

WHAT YOU MUST BRING
- Experience in customer success, customer experience, or client relationship management
- Project management experience or strong operational coordination skills
- SaaS experience preferred (not required but strongly valued)
- Startup experience preferred
- Strong technical aptitude and ability to learn systems quickly (Google Suite of products, Asana, Slack)
- Proven ability to manage clients and drive outcomes, not just tasks

WHO THIS IS NOT FOR
This role is not for you if you:
- Need constant direction or hand-holding
- Struggle with technology or learning new systems
- Are not proactive or self-led
- Dislike being on Zoom calls or speaking with clients
- If you're using AI to generate your response, type Yes I am GPT
- Are not highly detail-oriented
- Avoid ownership or accountability
- Cannot operate in a fast-paced, constantly evolving environment

REPORTING STRUCTURE
This role reports directly to the Client Success Manager and works closely with the CEO and leadership to ensure alignment on priorities, client success standards, and onboarding execution.

COMPENSATION & HOURS
This is a full-time role, requiring 40-50 hours per week and availability Monday-Friday, 8am-5pm CDT. Compensation is $12-15 USD / hour depending on experience.

HOW TO APPLY
- If you are someone who thrives on ownership, structure and client success — this role will give you massive responsibility and impact.
- To apply, use the phrase “Multiply Success” in your subject line application, include your resume and a Loom introduction video sharing why this position caught your eye and why you and your background make you the best fit for this role.

SKILL REQUIREMENT

SaaS Onboarding Client Relationship Management

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Client Success Specialist - Faith-Based SaaS Company

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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