Client Success Specialist

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TYPE OF WORK

Full Time

SALARY

Based on Experience

HOURS PER WEEK

40

DATE UPDATED

Aug 14, 2026

JOB OVERVIEW

Client Success Specialist (Full-Time, Remote)
Hours: Full-Time | U.S. Business Hours

About the Role
We are a dynamic and fast-growing company looking for an organized, personable, and proactive Client Success Representative to join our team. This is a client-facing role that requires exceptional communication skills, professionalism, and strong organizational abilities.

You will serve as the primary point of contact for our clients, helping them have a smooth and positive experience from onboarding through ongoing support. You'll work closely with our Customer Success Manager and Director, who will provide full training, ongoing mentorship, and real-time support to set you up for success.

What You'll Do
Serve as the primary day-to-day contact for assigned client accounts through email, chat, phone calls, and video meetings
Build strong, long-term relationships by providing responsive, friendly, and professional support
Lead client onboarding calls and guide new clients through account setup, documentation, and next steps
Schedule meetings, send calendar invitations, confirmations, and reminders
Prepare meeting agendas, take detailed notes, and distribute organized recap emails with action items
Maintain accurate client records and ensure all communications are documented and up to date
Proactively communicate with the CS Manager and Director regarding client questions, priorities, deadlines, and follow-ups
Set clear expectations with clients and ensure they understand timelines and required actions
Resolve routine client requests independently using internal processes and resources
Recognize complex or sensitive situations and escalate them appropriately
Identify recurring client questions and recommend improvements to templates, SOPs, and internal processes

What We're Looking For
Excellent spoken and written English
Strong verbal communication skills with a professional phone and video presence
Outstanding customer service and relationship-building skills
Highly organized with exceptional attention to detail
Able to manage multiple conversations and priorities simultaneously
Self-motivated and comfortable working remotely with minimal supervision
Calm under pressure and dependable
Previous experience in Customer Success, Customer Service, Account Management
Familiarity with social media platforms, content creators, or digital marketing is a plus
Comfortable using Zoom, Google Workspace, Slack, and modern communication tools
Reliable high-speed internet connection and a quiet home office

What We Offer
Full-time, long-term role
Full training and structured onboarding
Ongoing coaching and real-time support from experienced leadership
Paid Time Off (PTO)
Paid U.S. holiday leaves
Medical stipend after 3 months
Opportunity to grow into expanded responsibility over time
Collaborative, supportive, and people-first work environment

Please submit your updated CV to apply. Only shortlisted candidates will be contacted.

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