Client Success & Operations Manager (US Accounts & BPO Leadership)

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: TYPE OF WORK

Full Time

: SALARY

$1300

: HOURS PER WEEK

40

: DATE UPDATED

Sep 24, 2026

JOB OVERVIEW

ABOUT ARC GROUP

Arc Group operates a fast-growing, high-impact US business ecosystem driven by elite execution standards. Our portfolio includes Arc Remote (placing elite Philippine talent with US small businesses), Kipkeh Media (a high-volume community media network), and SetCo (a corporate entity formation desk).

We are seeking a remote leader: someone with the executive presence to build instant trust with US business owners on video calls, paired with the operational grit to keep our local execution team accountable—all from the comfort of your dedicated home office.

WHAT YOU WILL DO

Client Success & Retention: Own the post-sale client lifecycle for Arc Remote—including kickoff calls, 14-day check-ins, issue resolution, and converting client expectations into seamless operational delivery.

Team & Operational Leadership: Oversee daily deliverables of the PH operations team, monitor quality, enforce SOPs, and step in directly when execution needs calibration.

Agile Execution: Partner with the Chief of Staff to rapidly translate evolving strategy and SOPs into consistent daily workflows across Arc Remote, Kipkeh, and SetCo.

Executive Unburdening: Proactively take ownership of recurring client, team, and operational bottlenecks so leadership can focus on high-level growth.

WHAT WE ARE LOOKING FOR

US BPO Leadership Track Record: 5+ years in BPO Client Success, Account Management, Team Lead, or Operations working directly with US accounts.

Exceptional English Command: Flawless written and spoken English with a natural, neutral accent and the executive authority to command client video calls.

High-Agency Drive: Self-directed mindset—you don't wait for step-by-step instructions; you identify gaps, take ownership, and push outcomes across the finish line.

High EQ & Accountability: Strong interpersonal skills to navigate complex client situations, deliver direct feedback, and manage expectations with composure.

COMPENSATION & CAREER GROWTH

100% Remote Flexibility: Enjoy full schedule stability working entirely from your dedicated home office.
Monthly Salary: $1,300 USD / month (scaled strictly to capability and experience).
Reliable Payouts: Fast, predictable weekly processing via Wise.
Long-Term Trajectory: Direct succession path to Senior/Director-level leadership as our ecosystem scales.

HOW TO APPLY

We hold our team to high standards of detail and excellence. To ensure a smooth screening process, please complete the following steps:

Email Subject Line: Set your email subject strictly to: CS & Ops Manager - Your Full Name
Application Package: Include a single Google Drive or iCloud link (set permissions to "Anyone with the link can view") containing:

Updated Resume / CV
Tech Specs & Internet Screenshot: Proof of 16GB+ RAM (if lower, state in your message if your system is upgradable) and primary/backup internet speeds.
Workspace & Backup Power Proof: Clear photos of your quiet home office setup and your backup power system (UPS, power station, generator, or solar) to guarantee uninterrupted remote uptime.
60-Second Audio Sample (Mandatory): Upload a short voice clip (Vocaroo or Drive audio) addressing this prompt:
"Record a mock voicemail to a US business owner named John. Let him know that his new remote assistant has been fully vetted, the software is set up, and they are ready to start on Monday. Ask him to call you back to confirm the final Zoom kickoff time."

SKILL REQUIREMENT

Bpo Operations Management Operation Management Client Relationship Management

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Client Success & Operations Manager (US Accounts & BPO Leadership)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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