Client Success & Operations Manager

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: TYPE OF WORK

Full Time

: SALARY

$1300 - $1700

: HOURS PER WEEK

40

: DATE UPDATED

Sep 4, 2026

JOB OVERVIEW

About the Role

We are looking for a hybrid leader: someone with the executive presence to build instant trust with US business owners on video calls, paired with the operational grit to keep our Philippine execution team accountable to strict standards.

About the Ecosystem & Opportunity

Arc Group operates a fast-growing, high-impact US business ecosystem demanding a strict New York standard of excellence. Our portfolio includes:

Arc Remote: A specialized B2B remote staffing agency placing, integrating, and managing elite Philippine talent for US small businesses.
Kipkeh Media: A high-volume, rapidly growing WhatsApp-based media network for a highly engaged local community, currently supported by a 3-person PH operations team.
SetCo: A corporate entity formation desk.

We don’t want a passive customer service representative or a typical VA. We are looking for a strong BPO professional who can confidently manage US clients while taking full ownership of people, processes, and execution across our growing ecosystem.

What You Will Do

Client Success & Business Execution: Own the post-sale client experience for Arc Remote, including kickoff calls, 14-day check-ins, follow-ups, issue resolution, and making sure client expectations are translated into successful execution.
Team & Operational Management: Maintain accountability across the PH operations team, monitor quality and deliverables, enforce established processes, and step in when execution needs attention.
Agile Execution: Work closely with the Chief of Staff as processes and SOPs evolve, quickly turning new direction into consistent day-to-day execution across Arc Remote, Kipkeh, and SetCo.
Executive Unburdening: Take ownership of recurring client, team, and operational matters so the CEO can stay focused on higher-level priorities.

Skills & Qualifications

US BPO / Leadership Experience: 5+ years in BPO Client Success, Account Management, Team Lead, Operations, or similar roles working directly with US accounts.
Flawless American English (Strict): Exceptional written and spoken English with a natural, accent-neutral American pronunciation and the ability to project authority on US client calls.
High EQ & Leadership: Able to manage client expectations, hold team members accountable, give direct feedback, and handle difficult situations professionally.
High-Agency Execution: You do not wait for step-by-step instructions. You identify what needs to happen, take ownership, and keep things moving.

Compensation & Career Growth

Monthly Salary: $1,300 – $1,700 USD / month (Scaled strictly to capabilities and experience).
Reliable Payments: Secure, predictable weekly processing via Wise.
Long-Term Trajectory: This role is designed for growth. As our ecosystem scales, you will have a direct path to grow into a Senior/Director leadership role.

HOW TO APPLY (STRICT REQUIREMENTS)
We filter ruthlessly for attention to detail. If you do not follow these steps perfectly, your application will be automatically deleted.
Subject Line: Change your application subject line to this exact format: CS & Ops Manager - Your Full Name
In your message, provide direct viewable links to below mandatory files (e.g., Google Drive, iCloud, strictly set to "Anyone with the link can view"):

Updated Resume / CV
System Specifications (Screenshot): Must show a minimum of 16GB RAM. (If under 16GB, you must explicitly state in your text response that your hardware is upgradable).
Internet Speed Tests (Screenshots): Showing Mbps for both primary and backup connections.
Dedicated Workspace (Photo): Clear picture of your quiet home office setup.
Backup Power Proof (Photo): Proof of UPS, Power Station, Generator, or Solar setup.
Client Communication Audio Sample: To evaluate your client-facing tone and American English proficiency, include a link (Vocaroo, Google Drive audio, etc.) of a 60-second mock voicemail.
Prompt: "Read a mock voicemail to a US business owner named John. Let him know that his new remote assistant has been fully vetted, the software is set up, and they are ready to start on Monday. Ask him to call you back to confirm the final Zoom kickoff time."

SKILL REQUIREMENT

Project Management Operation Management Client Relationship Management

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Client Success & Operations Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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