Client Success Manager (Account Owner)

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TYPE OF WORK

Any

SALARY

$1,800-$2,500

HOURS PER WEEK

40

DATE UPDATED

Sep 2, 2026

JOB OVERVIEW

Application Link: ----------
Type of Work: Full-Time
Wage / Salary: $1,800 – $2,500 / Monthly (based on experience) + Up to $1,500 Performance Bonus
Hours Per Week: 40
Work Location: 100% Remote

JOB OVERVIEW
What you'll do:

Own client relationships across 1,000+ dental practices using BiteBot — our all-in-one AI marketing platform.

Onboard new clients within 10 days of signing — run structured kickoff calls, set clear expectations, and make sure every practice is set up and activated fast.

Serve as the primary point of contact for your client portfolio — handling questions, resolving concerns, and keeping communication proactive, not reactive.

Monitor client performance and campaign results — identify accounts at risk of churning before they ask to cancel.

Build area-specific marketing strategies based on local demographics and clearly communicate those strategies to clients in plain language.

Identify upsell opportunities and generate referrals from satisfied clients — your retention work directly feeds revenue growth.

Coordinate with the tech team to triage and resolve platform issues quickly — you own the client experience end to end, not just the "nice" parts.

Use GoHighLevel to manage client records, track account health, log communications, and keep your pipeline clean.

Document repeatable solutions so common client issues can be resolved faster across hundreds of accounts.

This is a high-volume client-facing role. You won't be managing one or two accounts — you'll be supporting a large portfolio of dental practice owners simultaneously. Speed, attention to detail, multitasking ability, and strong communication skills matter.

What you'll need:
MUST HAVE
Proven experience managing multiple client accounts simultaneously — this is non-negotiable
High attention to detail — you catch things others miss and nothing slips through the cracks
Prior client success, account management, or CRM experience
Strong understanding of digital marketing — ads, lead generation, follow-up, and campaign performance
Comfortable explaining marketing data (CPL, ROAS, ad spend) to non-marketing business owners in plain language
Experience with CRMs — GoHighLevel a strong plus
Ability to manage competing priorities without losing track of any of them
Strong written and spoken English — clear, professional, and warm
Available during US business hours (EST), Monday–Friday
Quiet, dedicated workspace with reliable internet

BONUS
Experience working at a marketing agency or SaaS company
Experience supporting dental, healthcare, or local-service businesses
Experience with GoHighLevel specifically
Familiarity with Meta ads and campaign reporting
Experience handling client escalations and retention conversations

You should be organized, proactive, client-obsessed, and comfortable receiving direct feedback.

We don't want someone who waits for clients to complain before reaching out.

We're looking for someone who can receive a situation like:

"Client hasn't logged in for 2 weeks and their campaign is underperforming."

…and independently investigate the account, reach out proactively, diagnose what's going wrong, build a plan to fix it, and communicate it to the client clearly before they even think about canceling.

You should be comfortable taking full ownership of client relationships from onboarding through retention — and treating churn like a personal failure worth preventing.

What you'll get:
$1,800 – $2,500/month base (based on experience) + up to $1,500/month performance bonus
100% remote — work from anywhere
Upsell commissions on every sale
Bonuses for client reviews and testimonials
Hands-on experience managing accounts across hundreds of dental practices
Exposure to AI marketing tools, automation systems, and real-world SaaS operations
Significant ownership over client success outcomes
Front-row seat to a fast-scaling SaaS company
Path to Head of Customer Success

A message for you:

If you enjoy getting on a call with a business owner who's frustrated, turning the conversation around, solving their problem, and making them feel like they made the right decision — this role is for you.

We don't need someone who sends templated check-in emails once a month.

We need someone who understands how to build real client relationships, knows how to spot a retention risk before it becomes a cancellation, and is constantly looking for ways to add more value to the clients in their portfolio.

At BiteBot, the accounts you manage won't be test accounts. They'll be real dental practices, real business owners, and real revenue on the line every day.

Why BiteBot:

BiteBot replaces overpriced marketing agencies for dental practices with one platform: ads, AI follow-up, CRM, lead management, and automation. We grew from 0 to 1,000+ clients with no outside investors — just a tight, fast-moving team.

We're looking for a CSM who can help us keep every client we win, grow the ones we have, and build the kind of retention operation that makes churn under 5% the norm — not the goal.

SKILL REQUIREMENT
Customer Support Management Success Customer Support
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